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Yellow screen? Force Tesla to Replace it!

Discussion in 'Model S' started by testhrowaway, Jul 1, 2019.

  1. whitex

    whitex Well-Known Member

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    #1481 whitex, Nov 11, 2019
    Last edited: Nov 11, 2019
    "They" was referring to dealership. While they (the dealer) will work with you and the manufacturer, they (dealer) will side with you if the problem cannot be repaired. I had an experience with a Lexus dealer over a bluetooth noise issue. On the third repair attempt, they (the dealership repair shop) worked hard with the manufacturer (Toyota) engineers and they (the dealer) finally fixed the issue. They (the dealer) also told me that it was going to be their (the dealer's) last attempt, and if it had failed, they (the dealer) would assist me with the lemon law claim.

    The math is simple, dealer make money on warranty repairs, manufacturers lose money. If manufacturer refuses to fix issues, the dealers are on customer side as they don't save any money by not fixing things, they actually lose money (directly by not being able to perform the repairs and indirectly by losing future customers).
     
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  2. Ken7

    Ken7 Member

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    Well then, your experience is different than mine. Yours is one case, mine is another with quite different results. In my case the manufacturer tried to dissuade us and was not at all cooperative/helpful in our path toward the lemon law. We had our car in for the service of the same defect on 5 different dates. If it was up to them, I'd be on service visit #25 attempting to repair an issue they were clueless about. So no, I'll disagree with your assertion that dealers & manufacturers in the non-Tesla formula are cooperative and/or helpful. As I mentioned, right up to the point we walked into the arbitration room, the manufacturer was negative.

    So it is very difficult to generalize based on one isolated case, whether it's positive or negative. You're in a mode, as evidence by virtually all your posts, that the Tesla experience & model is negative and every other model/approach is better. I think, in some cases, you've lost your objectivity. When was the last time you gave a thumbs up to someone posting something positive about their Tesla experience? If you have, I most certainly missed it.

    Look, again, I'm not apologist for Tesla or Elon, but good grief, there are still some good things about the Tesla experience. Approaching this with some degree of objectivity is a more prudent approach IMO.
     
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  3. MP3Mike

    MP3Mike Well-Known Member

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    And there are also cases where the dealership won't help and actively refuses to participate in a lemon case. I saw one case where a person with a Dodge won the lemon law case, with no help from the dealer, and then the dealer refused to accept the car back to complete the lemon law claim. he had to find another Dodge dealer that would accept the car back. (So the dealership model at least has that for it, that you can go to a different dealership if one refuses to help.)
     
  4. CA_MD

    CA_MD Member

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    LA

    Due to the terms of my 'courtesy buyback', I am not allowed to encourage anyone to go through the lemon law or buy back process. I am happy to discuss the facts of my case privately. What I can say is that I took my car in for other issues in addition to the yellow screen so that the car was 'serviced' and their refusal to address the issue was documented. I then went through their arbitration process asking for a lemon law buyback and after some negotiation, we reached an acceptable resolution.
     
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  5. markb1

    markb1 Active Member

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    I'm not sure whose side a dealer would take in a lemon law case (if they would even be involved), but when it comes to warranty repairs, the dealer's interests definitely align with the customer's, because the dealer gets paid, while the manufacturer does the paying, so the manufacturer has a financial interest in denying warranty claims (as was pointed out).

    I will say I've had a lot of positive experiences with Tesla service, and a few negative ones. I'll put the screen repair in the negative category, but only mildly, just because it took so damn long! I haven't had to wait nearly that long for any repair at a dealer.

    One thing I really like about the dealer model is being able to walk into the parts department and buy any part, usually in stock, and without having to prove I own the right car. I haven't actually tried this with Tesla, but I've heard of lots of situations where they don't want to sell parts.
     
  6. Mediocrates

    Mediocrates Member

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    It's not that vague. The Song-Beverly Act is specific about what determines "lemon" status:

    Law section.

    In summary, there are three possible triggers within the first 18 months or 18,000 miles of ownership (whichever comes first):

    1. At least two unsuccessful attempts under warranty to repair the same defect that could cause serious harm/death if failure occurred while driving.

    2. At least four unsuccessful attempts under warranty to repair the same defect (non-serious).

    3. At least 30 days out of service (need not be consecutive) due to warranty repairs.


    I came close to triggering #3 on my first Tesla, and I spoke with my local Tesla Service Center general manager about all of this back in 2017.
     
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  7. NoMoGas

    NoMoGas Supporting Member

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    I wish this wasn't true but I fear it is.
     
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  8. titus65

    titus65 Member

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    Is the yellow screen known to be fixed in new cars delivered these days?
     
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  9. SucreTease

    SucreTease Teslarian

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    How would we know? It takes as much as a year or more before the yellow border appears.
     
  10. doctordoak

    doctordoak Member

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    MI
    I am currently at a Tesla service center, getting my 4th replacement screen installed (January 2017 Model S).
     
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  11. doctordoak

    doctordoak Member

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    edit: or potentially a UV fix...not sure which
     
  12. BulldogsRus

    BulldogsRus Member

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    It is, no company strips BACK what is covered nor what they deem "normal" as they grow. The problem I see is that Tesla seems to be leaving it up to individual SCs to determine what is "in spec", because then it creates this system they wanted to get away, which was different prices, different service = bad. I also recall seeing some posters claiming that Ludicrous being stripped from used vehicles upon delivery or removed from the listings, which would support this claim.
     
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  13. dannycamps

    dannycamps Member

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    My 2019 (build date 1/2019) which I purchased as new inventory in 6/2019 was delivered to me with a yellow border (now fixed via the UV treatment). At least one other person here had a car with a build date of 3/2019 and a yellow border.
     
    • Informative x 1
  14. Naekuh

    Naekuh Member

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    My car is going into service tomorrow for the yellow borders.
    I also addressed issue to my drivers instrument cluster having yellow boarders, but was told there is no machine for that yet.

    I am also getting HW3 upgrade done on my car.
    I will let u guys know how much fail/success i get.
     
  15. Mediocrates

    Mediocrates Member

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    Mine was built April 2019 and started showing signs of yellowing after 3-4 months, which is now a prominent ring (and also some yellowing around the edge of the instrument cluster panel).
     
  16. vexige

    vexige Member

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    They replaced my IC under warranty
     
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  17. kkillebrew

    kkillebrew Banned

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    Mine was built 3/19 and I have already had the UV treatment. Nothing around the instrument panel yet.
     
  18. Naekuh

    Naekuh Member

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    your one of the lucky few.

    Just came back from service.
    They got rid of the yellow borders, the screen is clear again.

    I got my HW3 update, had to calibrate the sensors all over again which was a pain in the butt, but just took the car driving on the freeway for about 20 miles and that calibrated it.
    (i highly recommend you calibrate it on the freeway, as on local streets, the sensors seem to crawl vs the freeway)

    Was told no fix for the IC, i could try back in a few months, but meh, honestly the yellow borders on the IC is very faint and almost unnoticeable compared to the MCU. So i guess i can wait, my car is warranted for the next 7 yrs anyhow with the tesla extended warranty.
     
  19. vexige

    vexige Member

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    #1499 vexige, Nov 24, 2019
    Last edited: Nov 24, 2019
    I'm trading my car in on Friday if things go as planned. I am lucky, because I purchased it for so cheap in march, that 8 months and 10k miles later, the trade in value is still almost $2k higher; even more with tax savings...
    It was not a happy 8 months... As much as I loved the car dynamics, I hated the build quality and especially customer care. I'd rather not to go into details.
     
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  20. MP3Mike

    MP3Mike Well-Known Member

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    What are you getting to replace it?
     

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