Yellow screen? Force Tesla to Replace it!

[buzescu]

For folks in the Seattle area...I had an appointment to do the UV fix but the tool at the Bellevue service is now broken. Of course no ETA. I reported the yellowing on the ICU display too. It appears I am the first one! Checking into it they know message to all that a tool to fix the ICU is also into making! Again, no ETA. BUT folks go and report the issue!! Take a flashlight and look at your ICU. You can clearly see it when sun shines from behind or sideway into the screen or with a flashlight.

 

[Buster1]

Got my yellow fixed yesterday! They even showed me “the tool” working on another car, briefly.

I have to say, my screen looks as good as new.

 

[pdxgibby]

UV fix was applied yesterday and the screen looks as good as new. We'll see if it holds up. Fingers crossed.

 

[FlatSix911]

Got my yellow fixed yesterday! They even showed me “the tool” working on another car, briefly. I have to say, my screen looks as good as new.

UV fix was applied yesterday and the screen looks as good as new. We'll see if it holds up. Fingers crossed.

Unfortunately, the user experience history on TMC indicates that the UV treatment has been a temporary fix... YMMV

 

[MP3Mike]

Unfortunately, the user experience history on TMC indicates that the UV treatment has been a temporary fix... YMMV

Really? I haven't seen a single report of it coming back after a treatment yet. (I have seen that the treatment doesn't work in all cases.)

 

[FlatSix911]

Really? I haven't seen a single report of it coming back after a treatment yet. (I have seen that the treatment doesn't work in all cases.)

Have you read the TMC forums?

 

[buzescu]

I agree, I did not see a report saying the yellow comes back.
So Flat6 go back to your Porsche forum.

 

[THXULTRA]

Bringing my car in for the second time for this. Had it happen last year as well. Hoping this time the yellow doesn't come back. Interesting last time they came out and fixed the car and this time I have to bring it in... Must be doing something different that I have to bring the car in for the repair.

 

[jeffpaul]

Last year they were replacing screens. They now have a tool that properly sets the adhesive so the yellow won't come back.

 

[meomyo]

Last year they were replacing screens. They now have a tool that properly sets the adhesive so the yellow won't come back.

obviously the machine is alot cheaper to circulate between shops for this fix- kinda low rent for a 70-100k car huh?

 

[Ken7]

What happened to them producing a bunch more of these tools? I've heard nothing about that since it was first mentioned.

 

[billy76]

I did the UV fix. It just mitigated the problem. I still have some yellow banding.

I did receive an email from Tesla saying they would replace the screen if it can’t be fully fixed by the UV tool, so I may let them try one more time, and if that doesn’t work, ask for a replacement.

BTW, the reason they reached out to me via email was because I have a pending arbitration against them upcoming and they want me to cancel it.

 

[Battpower]

The two issues mentioned in this thread (MCU / eMMC chip and screen yellow) have me at the point of cancelling my order. I agree that some minor display issue is not the end of the world, especially if the function of the screen is not effected. But the attitude of hiding behind highly tricky - even devious & misleading - warranty clauses, that by must any interpretation give Tesla what at first site looks like good grounds to wriggle out of almost any claim, is completely unacceptable.

When viewed in conjunction with the eMMC issue (that effectively builds in statistically very predictable obselessence) and the dishonest practice of charging 2500 - 5000 to replace a huge module just because of the failure of a $1 chip that's abused by the application design - is so wrong. How can you trust a business that behaves like that in return for such a loyal following amongst many of its clients?

 

[jeffpaul]

The two issues mentioned in this thread (MCU / eMMC chip and screen yellow) have me at the point of cancelling my order. I agree that some minor display issue is not the end of the world, especially if the function of the screen is not effected. But the attitude of hiding behind highly tricky - even devious & misleading - warranty clauses, that by must any interpretation give Tesla what at first site looks like good grounds to wriggle out of almost any claim, is completely unacceptable.

When viewed in conjunction with the eMMC issue (that effectively builds in statistically very predictable obselessence) and the dishonest practice of charging 2500 - 5000 to replace a huge module just because of the failure of a $1 chip that's abused by the application design - is so wrong. How can you trust a business that behaves like that in return for such a loyal following amongst many of its clients?

Obviously I can't speak for everyone here, but I've had my share of issues with my 2017 Model S and Tesla always offered a solution. What you see in these threads online is only the "bad". The service will certainly get better over time. However, I think the lack of proper communication from Tesla on these matters is why people are upset.

Tesla is offering a solution for the yellow screens, but not a timely manner, and as stated above the communication is sparse. Because I love my car so much, I'm willing to give them some extra time to get my issues sorted out. Understandably, this is not an acceptable level of service for everyone.

 

[viper2ko]

The two issues mentioned in this thread (MCU / eMMC chip and screen yellow) have me at the point of cancelling my order. I agree that some minor display issue is not the end of the world, especially if the function of the screen is not effected. But the attitude of hiding behind highly tricky - even devious & misleading - warranty clauses, that by must any interpretation give Tesla what at first site looks like good grounds to wriggle out of almost any claim, is completely unacceptable.

When viewed in conjunction with the eMMC issue (that effectively builds in statistically very predictable obselessence) and the dishonest practice of charging 2500 - 5000 to replace a huge module just because of the failure of a $1 chip that's abused by the application design - is so wrong. How can you trust a business that behaves like that in return for such a loyal following amongst many of its clients?

Just get a model 3. None of these issues affect it.

 

[Biancanz]

Obviously I can't speak for everyone here, but I've had my share of issues with my 2017 Model S and Tesla always offered a solution. What you see in these threads online is only the "bad". The service will certainly get better over time. However, I think the lack of proper communication from Tesla on these matters is why people are upset.

Tesla is offering a solution for the yellow screens, but not a timely manner, and as stated above the communication is sparse. Because I love my car so much, I'm willing to give them some extra time to get my issues sorted out. Understandably, this is not an acceptable level of service for everyone.

Agree with you - I'm in the same boat. My yellow screen has been around for over a year now and Service said to me yesterday that they have ordered the UV unit but not sure when it's coming... Frustrating but it's such a great car that I put up with it.

 

[Jan Fiala]

Just get a model 3. None of these issues affect it.

Or more precisely,: There are no such issues known yet.

 

[BestRadar]

Just get a model 3. None of these issues affect it.

It took years for issues to start to appear on the Model S.... Give it time.

 

[kkillebrew]

I reported my yellow scree last week for the first time via the app. They told me it would be a few months before the fix would be ready.


I complained and they called me back with an appointment for next Monday

to repair it. So it may be coming soon.

 

[jabr0u]

Any word on the UV tool showing up anywhere other than west coast / east coast in the States? No ETA was provided to me at Nashville SC today...