Hi gents and ladies,
I would like to get your opinion regarding my CPO experience at Chicago. I'm a first time Tesla owner and the following issues aside I'm absolutely stoked with my car.
1. With CPO cars your delivery advisor sends you pictures which have the visual inspector's notes underneath highlighting the condition and any noticable damage. I checked out 4 MS before settling on mind. The one I got was the only one which had very low res pics in a Dropbox folder with no notes. As luck would have it, the car came with large scratches on the front bumper which were invisible in said pics and we're therefore undisclosed prior to delivery. To Tesla's credit, after a little haggling they agreed to refinish the damage.
2. The windshield wipers seem worn out and the fluid was all used up. I replaced the fluid myself and will double check the wipers on the next rainy day.
3. The steering wheel was misaligned, meaning if I kept it dead straight the car deviated right. I immediately booked a service appointment to have that fixed.
4. The car wasn't factory reset, meaning that I could see a LOT of the previous owner's information, including home address, previous destinations (lots of country clubs and golf courses, lol), driver profile, homelink, Bluetooth devices, driving habits and kWh/mi usage, etc. Upon asking at delivery time, they told me that cars are only factory reset when sold as new. This of course makes no sense, or does it?
5. Car was initially a 60D, then unlocked to 75D. The only reason I find out if that they left the original 60D badge on at delivery. Not a big deal (they changed it upon my request), but I expect them to be upfront about this prior to sale.
6. The car didn't come with the mobile charger. Even the delivery team seemed surprised. They promptly brought me a new one, so no issues there. But how could they miss this at inspection or delivery prep?
It's only my 3rd day and my car is at the SC being worked on primarily for the steering wheel issues. I'll be clear, I love the car (great deal on a 2016 facelift MS 75D with EAP and low mileage) and after uncorking and some detailing it will be a dream. I'm just concerned about the Tesla's multipoint inspection and CPO advertisement (did my car even get inspected). I'm afraid they might have missed other things (I'm talking about mechanical issues; I know they don't cover disclosed cosmetic issues) that I'll find later, and while the 4 year warranty gives me some peace of mind it is a hassle to make multiple SC appointments.
Do you guys think this is par for the course? I look forward to your opinions. Thank you.
I would like to get your opinion regarding my CPO experience at Chicago. I'm a first time Tesla owner and the following issues aside I'm absolutely stoked with my car.
1. With CPO cars your delivery advisor sends you pictures which have the visual inspector's notes underneath highlighting the condition and any noticable damage. I checked out 4 MS before settling on mind. The one I got was the only one which had very low res pics in a Dropbox folder with no notes. As luck would have it, the car came with large scratches on the front bumper which were invisible in said pics and we're therefore undisclosed prior to delivery. To Tesla's credit, after a little haggling they agreed to refinish the damage.
2. The windshield wipers seem worn out and the fluid was all used up. I replaced the fluid myself and will double check the wipers on the next rainy day.
3. The steering wheel was misaligned, meaning if I kept it dead straight the car deviated right. I immediately booked a service appointment to have that fixed.
4. The car wasn't factory reset, meaning that I could see a LOT of the previous owner's information, including home address, previous destinations (lots of country clubs and golf courses, lol), driver profile, homelink, Bluetooth devices, driving habits and kWh/mi usage, etc. Upon asking at delivery time, they told me that cars are only factory reset when sold as new. This of course makes no sense, or does it?
5. Car was initially a 60D, then unlocked to 75D. The only reason I find out if that they left the original 60D badge on at delivery. Not a big deal (they changed it upon my request), but I expect them to be upfront about this prior to sale.
6. The car didn't come with the mobile charger. Even the delivery team seemed surprised. They promptly brought me a new one, so no issues there. But how could they miss this at inspection or delivery prep?
It's only my 3rd day and my car is at the SC being worked on primarily for the steering wheel issues. I'll be clear, I love the car (great deal on a 2016 facelift MS 75D with EAP and low mileage) and after uncorking and some detailing it will be a dream. I'm just concerned about the Tesla's multipoint inspection and CPO advertisement (did my car even get inspected). I'm afraid they might have missed other things (I'm talking about mechanical issues; I know they don't cover disclosed cosmetic issues) that I'll find later, and while the 4 year warranty gives me some peace of mind it is a hassle to make multiple SC appointments.
Do you guys think this is par for the course? I look forward to your opinions. Thank you.
