Mysterious
Member
My order is still there, I plan to release on December 1. That seems dumb, I’d talk to someone.Model Y order on hold disappeared from my Tesla account:
Received the cancellation email from Tesla on November 24 to release the hold by December 2, 2021 and get the delivery or else, my Model Y order will be cancelled automatically. It was on hold till January 1, 2022. I replied to the email 3 days back on November 26 and also spoke to a Tesla Sales Rep. and she told me that she is going to keep the hold till January 1, 2021 as it is but asked me to consider releasing the hold as soon as possible and get the delivery.
However, today (November 29), I logged into my Tesla account and found that my Model Y order has disappeared from my account’s dashboard and thus, I can not release the hold as I can not see my order/reservation. I thought I still have 4 days left till December 2 to avoid the order cancellation! I wrote another email to Tesla and still waiting for the response.
Has anyone experienced the same ? Any suggestion ?
I wonder if it has to do with the fact you extended the hold… albeit unknown to the rep it could cancel your order since extending a hold is one of the asterisks on there that’s cause for an order cancellation. The system might have just flagged it and cancelled it automatically?
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