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Zero battery indicated all of sudden

(moderator note) post moved from model 3 subforum and a thread that was 3 years old, as this post is about a model S)


Something similar happened to me today with my 2018 Model S. I used the Supercharger at the mall near my condo this afternoon. I was waiting in my car and it was almost finished when I get notice on the screen that charging was cut off. Since I was almost done, I just decided to unplug and leave. As I was doing so, a man nearby asked if charging just cut off for me. I confirmed it had; and he seemed to indicate the Supercharger was having some issues. I didn’t think much of it. At the time, the battery read around 270 miles. About went home and about two hours later I get an alert on the app that my battery was at zero! I went down to the car (condo garage) and found that sure enough battery indicator was at zero and screens are alerting that the car is shutting down. I tried a software reboot, but it was the same. Screens and doors were working but car could not drive. I ended up having it towed to the service center. I was told the HV battery was damaged likely from a malfunction of the Supercharger and it would require replacement. Fortunately, it’s covered but it will take about 6 weeks to get a HV battery; and I’m fifth on the waiting list for a loaner. Until a loaner is available, they gave me a $100 a day Uber voucher. Yes, I’m a condo owner and regularly Supercharge but I had not been experiencing any battery problems or noticeable range loss before this sudden dramatic incident. Oh, and I’m also in Miami, FL and the temp was about 75 F today.
 
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  • Informative
Reactions: cwerdna
Can I bet some bitcoin a module in the hv fried and Tesla will replace the battery? Don’t get excited, though, as it’ll likely be reman and carry no extra warranty beyond your current battery warranty expiration.

I’m on my third battery, and both times what happened to you is what happened to me. Mysterious vanishing of available range and shutting down. Tesla will likely diagnose a damaged module.
 
  • Helpful
Reactions: Rocky_H
Sorry to see that happened, but glad it is covered. What went wrong at the Supercharger? Was it an overload? The cars really should have protection built-in for situations like this (either for AC or DC fast charging). If they do, then something may have gone wrong with the protection circuitry in yours.

I still haven't seen an update on the protection circuitry status from the OP. Is there an update on that (will they repair / replace it as part of the main battery replacement)? Also, any more information about what happened at the Supercharger?
 
I still haven't seen an update on the protection circuitry status from the OP. Is there an update on that (will they repair / replace it as part of the main battery replacement)? Also, any more information about what happened at the Supercharger?
It's interesting that the OP's account is new with exactly one post in almost a full month. I'm seeing other new threads like this here too. With a problem that severe, you'd think there would be more updates from the OP right? Which Tesla location are you working with Daybreaq?
 
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Reactions: cgell

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