Speaking from experience from a buyback and probably going to go thru a 2nd round as well in the next few weeks (first vehicle was for paint issues, and the 2nd one is the same)
Tesla will refund you the exact price you paid for the car (Down payment, etc). If you have a loan, then will cut a check to the bank first and send you the difference. It takes some time for this to happen so they will let you drive the car(assuming its drives, but they will ask the loaner back).
Tesla does NOT pro-rate the refund with the rebates/incentive.
As part of the buyback, you have to certify that you didnt claim the rebates/tax incentives, but Tesla doesnt list a penalty. Technically for the rebates, it can only be applied to the first owner of the car so even if Tesla sold the car, they wouldnt advertise that the rebates would be available, if that makes sense.
My advise to the OP is the following:
- Please do not be a Diva or cause a scene, I see this too many times at the service center and on these forums.
- Be nice to the Service Center people, this goes a long way.(Apparently the service people log everything into your Tesla Corp Profile, dont ask me how I know this)
- Ask to deal with the manager, there should be at least 3 there
- Ask for some concessions for your trouble, I did and got some good stuff(dont ask, dont tell).
- Be patient but stern. Tesla does lack in follow up.