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Nah, the delivery specialist changed during the process as well. It was a little stressful for a couple days cause I sold my 7 Series to a cash buyer and didn't have a car! Anyway, the first guy I could tell was an amateur and I had read people on here with high 600 credit score getting deals...

I just had my windshield replaced and they damaged the headliner - but replaced it. They did send it out for replacement though to a Tesla certified shop.

My car was delivered today after about a week at the body shop. New paint on hood, new windshield, and new alcantara headliner. They didn't replace headlights (easy fix) or paint front bumper, but not a big deal. Also, they didn't fix scuffs in seat but I used a paint marker when I got home and...

I was given an internal document with the promise that I would only pass it on to owners that had an issue. So, if you have an issue in the future, let me know. ;-)

I had a similar, strange experience with them. Got the loan approved and all info sent over, then suddenly the rep said it was denied. I have a 780 score and make enough money for a Tesla. I was upset so waited over the weekend and called back. Another rep takes over, gets approval, and said...

If your hood or any body panel has more than 10 chips, they should repaint according to policy.

They seem to move them very quick and the pricing is fair. I looked at used Model S's from local dealerships and my CPO car with same mileage and options was 3 to 4K cheaper.

I sent you a PM regarding this.

I started a thread like this when my car was delivered with pitted glass and sand damaged front bumper and hood. Luckily, I caught it in the showroom upon delivery and pointed out. The staff had obviously never seen this type of damage before and were befuddled. But, it is Tesla policy to fix...

Glad to hear you had a great experience. My car was like new except for a few minor dings that Tesla has agreed to fix. ;-)

I agree JeffreyY. I've had MB S Class, CLS, Maserati Quattroporte, BMW 7 Series, and the Tesla is my fave.

You can check KBB.com and get an idea what one is worth without CPO. If you get the carfax, it will have a calculator available to estimate current value. Mine is valued at 3K more than I paid, plus I have a CPO warranty.

Congrats! Nice car.

I'm guessing my experience was a rare occurrence and Tesla will make it right. How they missed this stuff is beyond me, but when they repair all damage to CPO standard, they have shown good customer service.

My Tesla coordinator called today to inform me they will fix the issues. I was expecting to drop off today but they have no loaners until 9/22 and it may take 2 to 3 weeks. Still holding out for the 21s.

Los Angeles, Centinela. Went to Buena Park to be reconditioned. I've had a house in Palm Springs for years. To get there off the 10 freeway to the 111, you need to intersect the wind corridor. It gets pretty bad at times. I have ruined paint and glass on a couple cars there. I did request...

I will keep you posted Az-Rael. And I agree with your comment. The process is not quite transparent, but I think my encounter is a rare one. I was lucky to catch the flawed paint. When they drove it into the sunlight, only then was it really obvious to everyone.

Yes camera cruiser they will provide a loaner. I did get an email after delivery from our advisor that they will take the car back and fix it. All good and thanks for your comments and concern!

Yes, but he said its been 10 months. Doubtful Tesla has any liability, but an easy fix for $100 and an insurance claim.

Camera Cruiser my iPhone camera cannot focus in on the sand pitted marks. There are thousands of them just like if you sand-blasted any paint. Your insurance very likely covers a new windshield for correcting your pitting problem as it is a hazard and in my case is a $100 deductible. Call your...

The document appears to be an internal doc and I was asked not to publicly post. It states what I need it to state so I'm satisfied.

I just received a Tesla document from a forum member that states that pitted windshields must be replaced and if a body panel has more than 10 chips it must be repainted. So I'm sure Tesla will honor that and thanks to the forum members for welcoming me.

Good points dgpcolorado. Also good point The Q. I've been on these forums as a car enthusiast for over a decade. Always people like that. I enjoy meeting them at car shows as they seem to be much more polite in person. ;-)

Sand damage cannot be buffed out. It needs new paint. I have had this same situation before which is probably why I noticed it. Ecarfan the mileage is 36K and the car is a 2014. I do agree with you that it states in the CPO guide that no paint scratch should be longer than 1/4 inch. But it is...

LOL in this case, yes.

Well spoken TaoJones. The cars Tesla chooses to offer in their CPO program should be in the top 5% in excellent condition. Thats why its Certified.

ecarfan, my insurance has paid a claim on this exact same condition as "damage" before. So, to expect a decent paint job from a CPO car is not out of the ordinary from any manufacturer. Odometer reading has no relevancy as CPO is the same for any mileage car. Read Kelly Blue Book on how cars...

Agreed PJFW8. I will follow that advice. The fact that the car had the previous owners name on it still, may indicate it wasn't thoroughly checked. To the others that have bought a new car and are indicating "people like this" have "limited means," please remember these forums are for like...

I didn't see any but will take another look today. I did notice last night when I was programming garage remote that the name came up on the steering wheel screen.

We received an email to bring car in on Monday to repair problems. We will be contacted by the pre-owned territory manager. I believe they will make things right and am expecting a positive outcome.

Most insurances will replace a pitted windshield as its considered dangerous. Certainly any pitted windshield should be checked by a CPO team and replaced prior to selling. See this article from KBB: Pitted Windshields Repairing Suggestions | The Dangers and Causes of Pitted Windshields -...

Here are some of the minor issues. A small seat tear, scratched leather in seats, and scraped floor trim. These dont bother me as much as it is used, but paint needs to be in excellent condition for a CPO car.

Thanks Tao! You could tell "Jennifer" wore high heels that scraped the floor trim when getting in car as well. They erased her name that we saw on screen when demoing car for us.

The other stuff is minimal. Paint and glass is major and ironically, I had a Maserati a few years back that I was caught in a sandstorm in Palm Springs. It did exactly the same thing to the front paint and glass and took 2 months to fix and billed my insurance 21K.

Right. If you see any white dots that's the damage my iPhone cannot quite focus in on. Basically it's hundreds of sand-blasted tiny blemishes that ruin paint and glass. Hard to see but nevertheless present and devalues the vehicle.

Front hood.

As I have stated previously, sand damage is extremely hard to notice unless in direct sunlight. Anyway, here are some pics.

Thanks for the feedback and I'm clear now I should have not accepted. But reminding me of this on every post is only rubbing salt into the wound. I was hoping my Tesla Brothers would lift my spirits and tell me how great things were going to be!

We took the car because we believe in Tesla and believe they will make it right. If we didn't take the car, they would have to fix anyway for the next buyer.

I'll take some and post. Pitting is hard to see and the only way I caught it was the very bright overhead lights in the showroom. They took it to the service center to try to fix these issues, but I told them it needs new paint and all the glass needs replacing. When they brought it outside...

I know... We just hope they will make it right.

Today we picked up our much anticipated CPO P85. I've been lurking on the forum and heard great things about the CPO program and that cars were re-conditioned to excellent condition as expected of any CPO program. We were in good hands - I was certain. I dont feel great right now. Our car...

Nice looking wheels Buzz.

The great thing about this is that its faster than Ferraris, Lambos, Porsches, etc. The Tesla has the same range as any car with a tank of gas. The auto industry said it couldn't be done. Now its been done and you'd think they'd all be following this amazing story of success. But they're...

The only cure for "Tesla Fever" is a delivered Tesla. Nothing else works...

I went to Carmax with my 7 Series BMW and they were a bit low on the offer. Sold private party for 4.5K higher. There was a discussion on Bimmerfest Forum that Carmax was sometimes higher and sometimes lower. So, may be worth it to spend 30 minutes for an appraisal.

I think you can get a 2012 60 or 70 with some miles on it from a local dealer. You're probably not going to qualify for a new 100K car. But, an older Tesla is a great way to start! Best of luck. ;-)

I had a similar experience with Alliant as some other members. I applied upon putting deposit down. Guy calls back and seems confused. Asks questions and requests documents which I send. He denies loan with no explanation - I have 780 credit score and make enough money to buy car. I email back...

Ah, my bad.

This is pretty cool: Center Console Insert (CCI) for Tesla Model S This is good temporarily: http://www.ebay.com/itm/like/191769700635?lpid=82&chn=ps&ul_noapp=true