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Unfortuntely we have not been able to expand to our friends in Canada just yet. But we hope to soon! (And sorry i didn't realize this was a Canada page).

Great question- Yes we do! :) Anyone who purchased their XCare policy after 7/10/23 has fuse coverage. Any policy purchased prior to that date will not have fuse eligibility.

Xcelerate Auto presents Electrifying Choices, an EV Shoppers Workshop, next Thursday, May 9th at 7pm Central Time. Hosted by team XCare, we'll be sharing expertise gathered through over a decade in the Tesla/EV space. We'll help you navigate the sometimes confusing world of used EVs, and we'll...

Xcelerate Auto is hosting an EV Shoppers Workshop, next Thursday, May 9th at 7pm Central Time. Hosted by team XCare, we'll be sharing expertise gathered through over a decade in the Tesla/EV space. We'll help you navigate the sometimes confusing world of used EVs, and we'll even offer our...

Hello, Thanks for reaching out. We also received your contact us with questions request via our website. I will have a member of our sales team reach out to you directly with more information. :) Thanks, Libby XCare Customer Success Manager

Xcelerate Auto presents Electrifying Choices, an EV Shoppers Workshop Hosted by team XCare, we'll be sharing expertise gathered through over a decade in the Tesla/EV space. We'll help you navigate the sometimes confusing world of used EVs, and we'll even offer our recommendations of...

Join =AZWkZfdcLjcKta8Fv4UhNm4i4F5GaYh7ZsFkN4lckxP1J8WedNTZEAqJ6P7tz0UzJnQjqiTv3rD4pT_GSYzkdUtBgxnLnSuA4OmJHLU1ia7dPsAnll-5dusOEvzDKeImgsdDBouC_XRNJs5xcasIIqFaC_fW9Jma70dXqESH_fvsxqkK7-aAXbOmoFugPXRPUwdnzZzil1BHJ8PW2q20_dWZsgD5skGZkVCaxuzCR6lBfOrv42FCoTCEPJ-DC4uEr58&__tn__=-]K-y-R']Xcelerate Auto...

Hey @ron81 Keep in mind that we offer financing! :D Its 20% down and 11 equal payments of the balance with no interest or fees. If you are interested in our 0% financing option, navigate to our site https://www.xcelerateauto.com/xcare Then enter your vehicle info, select your term, and go all...

We have final approval. If Endurance denies a claim that we feel strongly is legit we will pay the claim. We’ve done it before in the early days but now we’re much more on the same page so it isn't an issue.

We train our endurance XCare team to make decisions that we would, and work along side them to determine accuracy and fairness. Being that we are all Tesla alum, we sometimes can provide a more in depth understanding of certain scenarios and work with our Endurance team if there is misalignment...

We understand where these reservations come from and very smart to do your research on products ahead of time. To launch and scale a product like XCare takes a village. While we completely endorse the philosophy of vertical integration, the reality is that you can’t simply throw a dart at the...

XCare EV Protection offers warranties designed specifically for Model S, Model X, Model 3, Model Y and Cybertruck! For an Instant Quote and to Purchase XCare directly check out www.xcelerateauto.com/xcare Contact: (800) 655-3509 or [email protected] EV protection designed for the EV...

@MilSpec thank you for your continued feedback on XCare and our processes. We are always looking for ways to improve and streamline the process for everyone involved. Cause of Failure is important so we can confirm eligibility of coverage. We need to verify if there was any corrosion or physical...

Hey @Berkshire1 - We actually have a lot of great feedback in this thread you can check out: X-Care Experiences Our TMC Forum community is awesome and they have a lot to say! Let us know if we can answer any specific questions about our coverage etc. :) [email protected]

Hey @J Williams - Thanks for taking the time to chat today. I appreciate all of your points and feedback, this helps us get better. Some service centers are different than others (even though they are all Tesla). We will attempt to reach out to your local service center to help them understand...

Glad to hear that all of your previous service issues were successfully covered by your XCare warranty for the last 3 years. It is never our intent to cause such an inconvenience for you or any of our members, in fact we make sure to make the process easier and more simplistic when we iterate...

This is a great question and fair to ask. We used to get this same question when we started XCare 5 years ago, and we are still here. Obviously we dont plan on going anywhere, but in the event where something were to happen, every single XCare policy is backed and guaranteed by AmTrust...

This is why we do what we do. Some folks on the Forums are of the opinion (and they are entitled to have one, for sure) that a warranty is not a great investment. Those same people will not open their checkbook when you get a grenade in your lap like this, but we do at XCare... every day. So...

We appreciate your membership @brkaus ! We hope you dont have to use it... but XCare is here if you do! Happy driving! -Team XCare

Thank you for the positive review @gcashiel and for your support of XCare! Happy to help keep everyone and their Teslas in tip top running order! -Team XCare

Yes, for maximum time waiting til the end of the factory coverage is ideal, but if a total of 10 years is optimal then purchasing early saves over comparable coverage at the end of the coverage. In the above example, the assumption was slightly higher than average usage at 16k miles/year, hence...

Hi @Leftlane22 happy to help. XCare pricing is based on the age of the vehicle and miles at coverage purchase, and takes into account remaining factory warranty, so getting in early is actually a great way to save over purchasing comparable coverage at the end of the warranty. For example, say...

Thanks for the shout out @100d! It is a pleasure being able to assist our fellow Tesla fam! We appreciate the feedback :) -Team XCare

I have seen the Tesla detail team use Simple Green . You can also try a Magic Eraser (just do it gently). :) Hope this helps!

Good morning! Most manufacturers warrantee their vehicles/systems/powertrains with a view toward their engineered lifespan, so you're correct that these numbers are good guideposts to consider. Just a quick note of clarification for the thread. XCare will warranty the HV Battery and Drive Units...

- For the cause of failure you can ask them to include it in the 'Repair Notes' line of your service estimate. Or this can be communicated via the app and we can accept a screenshot with their response. If you are planning to stay w/ your vehicle at service it might be easiest to get them to...

Fortunately the vast majority of claims go smoothly and there is little reason for customers to reach out. We have been making some great changes to our claims team to smooth out the process, so being in the middle actually helps us AND the customer (win/win). We also have a more digital...

I got you @MilSpec dont worry! I understand how Tesla service can be very difficult especially when it comes to communication. We are getting your claim pushed through as we speak! Thank you for your continued patience with us/ Tesla. -Libby XCare Customer Success

Very great questions. Depending on the day, the average turn around time is about 1-2 hours. You can always call into the claims line (877-302-1715) to expedite the process (same with mobile service). If you have all the requested info and repair notes on the estimate and cause of failure...

HI @Darkwing1 - happy to address whatever issue you are seeing. XCare is a warranty product which has no application process - we do have payment plan offerings but there is also no application process for that either. Perhaps you are referring to our leasing/financing department within our...

Absolutely!- Before scheduling an appointment with Tesla service please begin by filling out the online form to kickstart your claim Kickstart your XCare Claim. Or call Tesla Claims at 877-302-1715, to open the claim. A claims representative will reach out to confirm they have received...

In the latest episode of CleanTech Talk from CleanTechnica, Xcelerate Auto COO Milad Davoodi talks straight about the EV ownership experience. He shares his own stories of road trips in EVs, how autopilot changes the game for long drives, and the reality of EV charging on the go. Addressing...

In the latest episode of CleanTech Talk from CleanTechnica, Xcelerate Auto COO Milad Davoodi talks straight about the EV ownership experience. He shares his own stories of road trips in EVs, how autopilot changes the game for long drives, and the reality of EV charging on the go. Addressing...

We are sorry to hear your experiences with XCare haven't been easy. Thank you for your continued support. We are always looking for ways to improve and would love to hear from you. Please let us know more so we can ensure a better experience for you and all our valued members. Customer Success...

You certainly can. Or you can reach out to us at [email protected]. :) We look forward to hearing from you!

Hi, glad we were able to help and sorry for the delay on our claims line. In the future, if you can get the direct email of your Service Advisor we can also email payment info directly, so you don't have to wait. Many of our members like to pay and get reimbursed, to get their...

Sorry for the delayed reply, it means that if we (XCare) or the administrator (Endurance) do not comply with our obligations under the warranty, that you have another level of recourse with our insurance partners. Good to know we're well backed, both financially and contractually to serve our...

Thanks for the Thanks @John Cutter for the positive review! Happy we can take care of you and your S! -Team XCare

It was a pleasure helping you, and look forward to your honest assessments of your experiences. One of our core principles is transparency, and the forums and Facebook groups allow us to showcase how we serve our community. Have a great weekend! B.

Thanks so very much for posting this experience. We at XCare strongly believe in transparency, and it is great to have balanced reviews like this one to ensure our community sees not only when things go smoothly, but when they do not and the efforts we take to make things right. By the way...

Thanks for the question, I'll field this one. At present, our XCare warrantees (Premium and Battery & Drive Unit) both stipulate that the vehicle has to be 7 model years or newer (which your 2017 is) and have less than 100k miles (which sadly yours does not) at time of warranty purchase to...

HI @TMSfanatic I'm happy to help. What is your XCare membership number and how many miles do you currently have on the vehicle?

Hey all, A very frustrating situation indeed and we apologize for the disheartening and frustrating info. Tesla service is currently experiencing a glitch in their system that we were actually able to point out to them. Their automated system is not generating in or out milage for vehicles going...

@Howoff we are happy to get your Model X covered so you can keep driving with peace of mind! Check us out @ www.evwarranty.com Let the team know if you have any questions. [email protected]

They have to keep a fresh fleet! But that means the EV community can take advantage of some awesome deals on these vehicles. :) And dont worry because XCare has you covered with a warranty! Check us out at www.evwarranty.com Let us know how we can help! -Team XCare

We @ XCare do know these vehicles are cheap to maintain but can be costly to fix... so thats where we come in! Check out our website for more info and a quote for your Model 3 @RSpanner . Let us know how we can help! www.evwarranty.com

Thanks for the recommendation @Kairide ! We are happy to help everyone keep their Teslas on the road for years to come! Lets us know if we canprovide a quote and more info @YHKK . :) ⚡ www.evwarranty.com -Team XCare

Thank you for bringing this to our attention! This seems to only be an issue at your specific service center since this is not something we have seen anywhere else. We are currently looking into this further and would be eager to know if anyone else has experienced this. *XCare does cover...

If your vehicle is within 7 years of age, and under 100,000 miles when purchasing XCare, then your Battery should be included in the coverage. Please reach out if you have any questions . [email protected] Happy Driving! -Team XCare

@Tiger I like the way you think! Thanks for the suggestion to the community! :)