return policy

Hello, I purchased a new 2023 RWD Model 3 with the $15k full-self driving upgrade on 6/25/23 in California. One of my friends told me that if I added the FSD package after delivery then I would not have been taxed on that. Is thattrue? If that is true, then would I be able to have Tesla...

I realised that the two hitch was included in my initial order without knowing I can remove that. I have paid for my model Y LR and it will be delivered next week (already have a VIN) but I would like to remove that accessory and return it to tesla, ideally for a refund. Would that be possible...

I have poked around and did not see a thread devoted to this. If I'm right, maybe we can make this a sticky; otherwise, this thread can be disregarded. It might be helpful if people who rejected on delivery or returned their car due to quality control issues post the VIN and reason(s) for...

Two days ago, my new Model 3 died in the middle of a busy street in midtown Manhattan during rush hour, tying up traffic for 45 minutes. I took delivery of my Model 3 one month ago (6/19). After two weeks and 300 miles, got the "replace 12v battery soon" message. Tesla replaced the battery...

Hi, I got my own M3P about few months ago. I know that I can return in 7 days and under 1000 miles but is this still possible to return this after these few months? Now there is under 2000 miles because this situation. I tried to look if there is any similar threads but didn't not find any...

Hi all - just received my new Performance Model Y (first Tesla!) via the new contactless delivery. An interesting experience, not ideal, but completely understandable given these circumstances. Overall, quality seems to be good, with the exception of the rear cargo area. The seats are not...

Hi All, I am looking for some recommendations for the problem I am facing with my recent Model 3 purchase. Placed custom order mid Nov and got delivery last week of Dec. Odometer showed just 04 miles when I took delivery. After driving for just 20miles in 2 weeks (out for vacation during...

I did it!! Pulled the trigger on a 2020 Model X long range 7 seater FSD on Nov 12th 2019. I was matched with an inventory model VIN in Dallas. I live in Austin, Tesla told me if I really need it before Dec 31, I need to go to Dallas and pick it up. I am heading there now for delivery scheduled...

Wondering if this car sounds like trouble, given a few problems already on Day 1 of delivery. I was excited to pick up my new 2020 Model X today in Devon. Vehicle looked great, 23 miles. Is a long range, 7 seater. I gave it a pretty thorough inspection using a checklist I downloaded from...

Greetings, I am a longtime Model 3 wannabe. Thinking I will take the plunge but am not going to be in a position to take a test drive until around December 3 and I would want to take delivery of a M3 LR no later than 12/31 for tax credit reasons. Two questions, if I order today (11/22) and...

So I will be ordering my M3 this weekend and I couldn’t help but look at the small print on the Tesla order page. Basically, and correct me if I’m wrong here, if you return your car for whatever reason within the first seven days or before you hit 1000 miles, whichever comes first, your are...

ordered my X on 8/12/2019, delivery is set for tomorrow 9/1/2019, just got an email from my delivery specialist and part of the email reads: "Please be advised, by accepting any incentives (NY Rebate or Federal Tax Credit), your Tesla becomes ineligible for our Tesla Return Policy. Please let...

The Tesla website clearly states under the Model 3 that customers have 7 days to try out a Model 3, and if not happy with the product, return it if within 7 days and under something like 1,000km's. The fine print though notes that this policy excludes cars purchased through promotions or...

I couldn't find a reliable source for both Model 3 deal and prices paid. As this forum is the most active, I'm hoping many would be inclined to share the recent deals they got or even the Order Advisor info to help. I will share all the data on a Google Sheet once I get a reliable sample size...

It appears that at one point Tesla had a policy that if you leased a Tesla and for some reason you didn't like it within a period of time you could return it. I believe it was called the "Tesla Happiness Guarantee". See: Significantly Improved Leasing for a Tesla with US Bank And recently...