2023 MYP 800 miles bad computer

[dirty_park]

2023 MYP 800 miles bad computer….. Not too excited about a brand new car needing a new computer. Is this a common thing?

 

[karkrazy]

Can you provide more context? What do you mean by “bad computer”? MCU?
Error messages? Items from the Repair Invoice?

Asking because if you want coherent answers, help files are needed. At least you don’t need a new HV battery pack
Or DU. And you may have fallen into the small statistical group of early failures… of something

 

[MY1stEV]

Common? No. Bummer on your new car experience? Definitely. Worst thing that could have happened in the grand scheme of things? Not even close.

If there is a manufacturing defect with an electronic component, they tend to fail quickly, as you experienced. The service tech will swap it out and you'll be back to where you were the day it rolled off the assembly line. These cars are highly modular.

When I first got my car I had a defect in the roof glass. They had to replace the whole piece. I worried for weeks if the roof would develop a leak. I wouldn't lose 1 second of sleep over them swapping out a circuit board. (And 2 years later, my roof still has no leaks.)

 

[dirty_park]

Sorry I was so vague, all I was told is the computer has to be replaced and it’s in the shop now. My symptoms was a blank screen every so often. The car would still work but the screen was blank.

 

[flixden]

Sorry I was so vague, all I was told is the computer has to be replaced and it’s in the shop now. My symptoms was a blank screen every so often. The car would still work but the screen was blank.

Bad luck, but I wouldn't worry. It'll all be good in no time!

 

[jjrandorin]

Sorry I was so vague, all I was told is the computer has to be replaced and it’s in the shop now. My symptoms was a blank screen every so often. The car would still work but the screen was blank.

Common? Not really. Unheard of? Also not really. For Electronics (all of them) there is some small percentage that suffer from "early mortality" (avoiding using the more common term for this), which basically means that there is a small percentage of electronics fail very early in their lifespan.

So, electronics typically either fail very early, or (statistically) last a really long time and then fail really late (I am generalizing here but this works as a basic explanation). So needing a brand new computer in 800 miles, there is some small percentage of people who have stuff like that happen. The computer is fairly easy for Tesla to replace, so it should be fine afterwards.

Sucks to hit the "reverse lotto" so to speak but it should be fine after.

 

[ucmndd]

Is this a common thing?

No. Things break when very new or very old. That’s what warranties are for.

 

[dirty_park]

Thanks for the words of encouragement everyone!

 

[dirty_park]

Follow up. This is what they replaced. Does anyone know where this part is on the car? I asked via the service app but they never seem to respond.

Parts Replaced or Added:
CAR COMPUTER -
LEFT HAND DRIVE -
PROVISIONED -

 

[MY1stEV]

Does anyone know where this part is on the car?

It's behind the glovebox on passenger side.

 

[dirty_park]

It's behind the glovebox on passenger side.

Thanks! This probably explains why I now have a misaligned glovebox after the replacement. The left and right are tight to the top wood panel trim and the middle looks to be bowed down. Fit and finish questions