My household recently completed a
buyback on a Model X in Northern California. The car didn't even have 500 miles on it. All I can tell you is the process is not easy. But I cannot stress enough, a buyback is 100x
BETTER than a lemon process. Lemon involves lawyers and just SUCKS.
@AlexThePilot also completed a buyback in Florida, and I think his car didn't even have 500 miles. You should ping him to learn how he was able to pull off his buyback.
Also, there is a lot of buyback and lemon discussion going on in the Model X subforum. You can search there, but here's a recent thread about it.
First, I am new to this community. Sorry for the cross-posting, if similar things have been posted by other users. Can a company release and deliver a defective vehicle to customers? It seems to me that the following is Tesla's business model: anyway deliver the vehicle (even if it is a...
teslamotorsclub.com
I'll cross-post my comment below. Good luck, you're going to need it. Tesla basically told me never to buy Tesla again (we had 2 previously). If you do get your buyback executed successfully, I highly recommend you look into other BEVs.
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Keep in mind the lemon resolution process is the absolute last line of defense. I know most people are like "lemon!" because it's a familiar trope, but by the time a situation hits lemon territory, everybody is a gigantic loser. Lawyers used salivate at lemons because they make money. But as
@rpo has learned, some states are even cutting off lawyers from making money on Lemons, so it's usually just a big pain for the customer now. Lemon process is absolute garbage.
Being said, you want to try and do a buyback.
@AlexThePilot shared this email address that you should attempt to contact to figure out a path forward.
(email removed at owner's request)
But here's the kicker. When you contact this email address, keep your email SHORT, SUCCINCT, and FACT BASED.
Put in the first few lines of the email what resolution you want this resolutions team to explore. If you simply want the service center to address an issue, make that clear. If you want your car transferred to another service center, make that clear. If you feel your car is unsafe to operate and a resolution involves a new vehicle, make that clear.
Keep your narrative / verbatim simple and COMPLETELY FACT BASED. Do not say stuff about how "maybe this or maybe that." Say unequivocally what was broken, what repairs were attempted, and what remains broken. And state very clearly how many days of service your brand new car has endured.
If you find yourself typing the word "possible" or "perhaps" then hit ctrl + z because you effed up. Stay with the facts.