Can i ask what date your car was initially scheduled for and the EDD range you were given before getting your booked slot? Reason being i've called and was talked down upon when i asked desperately to even move my car from the 19th to the 18th. The SA (his name was ROB, worst SA ive ever spoken to, claimed he worked in tesla for years and is a senior rep there and would not escalate my concerns because hes the most senior it gets) said that my car is only scheduled to arrive on the 18th so its IMPOSSIBLE for me to pick up any earlier. he even threatened me saying that the other SA i spoke to earlier in the day (who was lovely, said he would help me by following up personally) was now not permitted to call me or talk to me anymore and that he would be reported for promising the impossible of having my dates changed haha. Also said my reasons on why i wanted to pick up 'werent good enough'.