Hi
Does anyone know what's going with the service centre in Edinburgh?
I bought my 2022 M3LR on the 23rd of April.
Noticed a few issues so logged them in tbe app.
Mobile appointment comes back as the 2nd of April.
Pretty good I though! On the 1st they rescheduled to the 11th due to staff shortages.
On the 11th no one turns up and no one responds to my messages in the app. I call the national service number the following day. They look in to it and I get a message in the app late Friday apologising saying they will rebook ASAP.
A week later I'm still chasing to get rescheduled. Eventually I get a call saying the soonest they can do is the 10th of may.
I tell them I'm away at that time and back on the 14th. I'm told I will need to reschedule from the 10th in the app as they have already booked it in.
So now I've just tried to reschedule. I put my address in and select first date it gives me, except it keeps booking me in to Tesla Belfast and it's not possible to book a mobile service again. So, I called tesla again and now I'm told that the soonest date is the 23rd of May.
So that's 6 weeks from an appointment they missed.
Coming from a Kona EV I can't believe how poor the service is in comparison.
Is this considered 'normal'?
It's incredibly frustrating.
Thank
Huw
Does anyone know what's going with the service centre in Edinburgh?
I bought my 2022 M3LR on the 23rd of April.
Noticed a few issues so logged them in tbe app.
Mobile appointment comes back as the 2nd of April.
Pretty good I though! On the 1st they rescheduled to the 11th due to staff shortages.
On the 11th no one turns up and no one responds to my messages in the app. I call the national service number the following day. They look in to it and I get a message in the app late Friday apologising saying they will rebook ASAP.
A week later I'm still chasing to get rescheduled. Eventually I get a call saying the soonest they can do is the 10th of may.
I tell them I'm away at that time and back on the 14th. I'm told I will need to reschedule from the 10th in the app as they have already booked it in.
So now I've just tried to reschedule. I put my address in and select first date it gives me, except it keeps booking me in to Tesla Belfast and it's not possible to book a mobile service again. So, I called tesla again and now I'm told that the soonest date is the 23rd of May.
So that's 6 weeks from an appointment they missed.
Coming from a Kona EV I can't believe how poor the service is in comparison.
Is this considered 'normal'?
It's incredibly frustrating.
Thank
Huw