Slacker streaming with premium connectivity?

[eelton]

I bought a used 2018 Model S P100D and subscribed to premium connectivity (yearly plan). However, I'm not getting access to any music streaming. When I open the page, it asks for a Slacker username and password; there is a "use vehicle account" button, but it's grayed out.

My 2013 Model S with premium connectivity (lifetime) has always had Slacker streaming, without any additional account.

I've seen recommendations to try rebooting the computer, which I've done with no change. But then I found this on the Tesla website, which implies Slacker isn't part of premium connectivity. Has something changed?

 

[Leftlane22]

This has happened to me randomly the last few weeks - listening to music on the drive out, and then when I get in for the drive home it tells me to log into Slacker and I can’t get any streaming at all. I fiddled with random attempts and finally the streaming options came back. I have never had a Slacker account, But I do have premium connectivity.

 

[eelton]

This has happened to me randomly the last few weeks - listening to music on the drive out, and then when I get in for the drive home it tells me to log into Slacker and I can’t get any streaming at all. I fiddled with random attempts and finally the streaming options came back. I have never had a Slacker account, But I do have premium connectivity.

Thanks. I'm hoping it will just start working.

Otherwise, since there's no way to contact Tesla to ask them a question, I'll have to schedule a service appointment...at the service center that's 3 hours away. (Hopefully that triggers some sort of review that will head off the need to physically take the car in.)

 

[someguywithcar]

This happened to me when I first subscribed and a two button reset with the steering wheel scroll wheel buttons fixed it.

 

[Leftlane22]

I think I might have hit the button that says “use the vehicle account” and maybe that made it work? I’ve never used Slacker so I didn’t have any login to use anyway.

 

[eelton]

Well, I found there is a Tesla customer service number; they just don't put it on their website. With some Googling, it's 888-518-3752.

The person said it can take a week after purchasing premium connectivity to provision Slacker. I'm now at day 4 since purchase, so I'll give it some time.