Good Evening TMC Members,
I'm new to the forums, but am in need of some advice after dealing with a noise and vibration related suspension issue with my 2022 Model S Long Range.
Initially, I took my car in for service on February 12th, 2024 for noise and vibrations in my front end suspension. Specifically, I was noticing the noises while turning, or pulling on/off my steep driveway when the air suspension was automatically raising/lowering. They had the car in for service for only a day, and replaced the active dampers for the driver and passenger front.
Then, later in the week around 4:30 on Friday, February 16th, I am pulling into my neighborhood when I loose steering, followed by a bunch of errors on the driver's display for adaptive dampers and air suspension. I manage to barely pull my car off the street and onto my driveway. After I got out and looked, I saw the entire upper control arm had become disconnected from the rest of the suspension on the passenger's side. They forgot to install some bolts in the suspension after the repair. I'm in shock and called the same service center that did the suspension work earlier in the week. They had to call me back after looking at the service history. About an hour later, they called me and said a tow truck is en route, but I would be responsible for getting a ride to the service center to get a loaner. I got to the service center about 15 minutes before closing (I live about an hour away), and they put me in another Model S, while barely acknowledging the fact that this could have caused a serious accident. I got the car back the following day around mid day, and the passenger side active damper, air suspension module, and harness were all replaced.
After getting the car back on the 17th, the suspension made more creaking noises, and vibrated even more than when I initially took it on. So I scheduled a third service appointment at the same service center on February 22nd. The had the car for four days now, and they retorqued the front subframe assembly. The noises went away for a few days, but the vibrations still persisted. They did put me in another loaner Model S, but my Phone Key access was accidentally deleted the night before I was supposed to return the loaner, and Tesla Roadside and customer service were no help at restoring app access. No keycard was provided with any of the loaners I was given. I get the car back, and the issue is still present, but not nearly as much.
At this point, I'm still calm, but frustrated (as one would be) and I ask the service manager and general manager to put in a buyback request on the 26th of February when I picked up my S and the issue was still persisting. Today, March 6th, I get a followup from the service manager that Tesla has declined my buyback request based on the vehicle's service history. I asked for more details as to why, but didn't get anything more than that.
So, my question is, what recourse do I have at this point? I don't feel this car is safe to be on the road for my sake, or anyone on the road around me. I'm at the point of just selling it and cutting my losses, but I don't feel right selling this car to someone else. Any insights and advice is appreciated. Attached is a photo I took right when the suspension failed on the 16th.
I'm new to the forums, but am in need of some advice after dealing with a noise and vibration related suspension issue with my 2022 Model S Long Range.
Initially, I took my car in for service on February 12th, 2024 for noise and vibrations in my front end suspension. Specifically, I was noticing the noises while turning, or pulling on/off my steep driveway when the air suspension was automatically raising/lowering. They had the car in for service for only a day, and replaced the active dampers for the driver and passenger front.
Then, later in the week around 4:30 on Friday, February 16th, I am pulling into my neighborhood when I loose steering, followed by a bunch of errors on the driver's display for adaptive dampers and air suspension. I manage to barely pull my car off the street and onto my driveway. After I got out and looked, I saw the entire upper control arm had become disconnected from the rest of the suspension on the passenger's side. They forgot to install some bolts in the suspension after the repair. I'm in shock and called the same service center that did the suspension work earlier in the week. They had to call me back after looking at the service history. About an hour later, they called me and said a tow truck is en route, but I would be responsible for getting a ride to the service center to get a loaner. I got to the service center about 15 minutes before closing (I live about an hour away), and they put me in another Model S, while barely acknowledging the fact that this could have caused a serious accident. I got the car back the following day around mid day, and the passenger side active damper, air suspension module, and harness were all replaced.
After getting the car back on the 17th, the suspension made more creaking noises, and vibrated even more than when I initially took it on. So I scheduled a third service appointment at the same service center on February 22nd. The had the car for four days now, and they retorqued the front subframe assembly. The noises went away for a few days, but the vibrations still persisted. They did put me in another loaner Model S, but my Phone Key access was accidentally deleted the night before I was supposed to return the loaner, and Tesla Roadside and customer service were no help at restoring app access. No keycard was provided with any of the loaners I was given. I get the car back, and the issue is still present, but not nearly as much.
At this point, I'm still calm, but frustrated (as one would be) and I ask the service manager and general manager to put in a buyback request on the 26th of February when I picked up my S and the issue was still persisting. Today, March 6th, I get a followup from the service manager that Tesla has declined my buyback request based on the vehicle's service history. I asked for more details as to why, but didn't get anything more than that.
So, my question is, what recourse do I have at this point? I don't feel this car is safe to be on the road for my sake, or anyone on the road around me. I'm at the point of just selling it and cutting my losses, but I don't feel right selling this car to someone else. Any insights and advice is appreciated. Attached is a photo I took right when the suspension failed on the 16th.