Hello,
Tesla bought back my Model Y back after 17 service appointments in the first two years. Mostly QC issues, however, the final straw was the HV battery shorting out and requiring entire replacement.
After one week of negotiating repurchase price and then an additional two weeks waiting for Tesla to get the paperwork together, I surrendered the vehicle seven days ago and have all of the signed documents, DMV paperwork, etc. My question is - none of these state any timeline requirements for paying off the remainder of the loan and cutting me a check for the remaining repurchase price - just that they will. How long can I expect this to take and if they fail to do this in said reasonable amount of time, who is now my point of contact? I was dealing with the Service Manager, but now this is in the hands of a Team above them. Note - the vehicle was not financed through Tesla.
Appreciate any insight from those who have been through this painfully slow process.
Thank you!
Tesla bought back my Model Y back after 17 service appointments in the first two years. Mostly QC issues, however, the final straw was the HV battery shorting out and requiring entire replacement.
After one week of negotiating repurchase price and then an additional two weeks waiting for Tesla to get the paperwork together, I surrendered the vehicle seven days ago and have all of the signed documents, DMV paperwork, etc. My question is - none of these state any timeline requirements for paying off the remainder of the loan and cutting me a check for the remaining repurchase price - just that they will. How long can I expect this to take and if they fail to do this in said reasonable amount of time, who is now my point of contact? I was dealing with the Service Manager, but now this is in the hands of a Team above them. Note - the vehicle was not financed through Tesla.
Appreciate any insight from those who have been through this painfully slow process.
Thank you!