Had an appointment at the Tesla Service Centre in Nottingham today to replace a faulty tyre pressure sensors in my 2021 M3. In all the ways that Tesla tries to be different - some of which are more successful than others - it made me come to the conclusion this may be one of the best.
Booking a service is just so swift - it even brought the tyre pressure error message up as reason to book it in. Received a estimate for approval in minutes and booked a service for 2 weeks later. Dropped it off today without seeing or talking to anyone, work was done in under an hour, and picked it up again without any human contact. Now this may not be everybody’s cup of tea, but I just love this whole process.
With a legacy car maker, it’s my experience you can’t really book any maintenance in their app, and if that functionality is there it would probably only allow you to book a standard service. I’d have to call the dealer, explain what the problem is and have it booked in for them to diagnose the issue. If I were unlucky, they would only then figure out what part they need to fix it, it wouldn’t be in stock, and I’d have to come back another day.
This is the sixth time I’ve had some sort of service done on the car for warranty as well as out-of-warranty stuff. Three of these appointments were mobile visits, which again is something I’ve never had before with your old school manufacturers. I am assuming for Tesla these were born out of a lack of physical service centres, but it just works for me.
There are many, many things that Tesla does where it seems it’s change for the sake of change (I’m looking at you wipers). But servicing is so much better, it makes me wonder why everything isn’t run like this.
"New @teslamotors store & service centre open in #calgary, #alberta, #canada. #ev #electriccar #electricvehicle #tesla #teslaroadster #teslaroadstersport" by voyagevixen2 is licensed under CC BY-ND 2.0.
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Booking a service is just so swift - it even brought the tyre pressure error message up as reason to book it in. Received a estimate for approval in minutes and booked a service for 2 weeks later. Dropped it off today without seeing or talking to anyone, work was done in under an hour, and picked it up again without any human contact. Now this may not be everybody’s cup of tea, but I just love this whole process.
With a legacy car maker, it’s my experience you can’t really book any maintenance in their app, and if that functionality is there it would probably only allow you to book a standard service. I’d have to call the dealer, explain what the problem is and have it booked in for them to diagnose the issue. If I were unlucky, they would only then figure out what part they need to fix it, it wouldn’t be in stock, and I’d have to come back another day.
This is the sixth time I’ve had some sort of service done on the car for warranty as well as out-of-warranty stuff. Three of these appointments were mobile visits, which again is something I’ve never had before with your old school manufacturers. I am assuming for Tesla these were born out of a lack of physical service centres, but it just works for me.
There are many, many things that Tesla does where it seems it’s change for the sake of change (I’m looking at you wipers). But servicing is so much better, it makes me wonder why everything isn’t run like this.
"New @teslamotors store & service centre open in #calgary, #alberta, #canada. #ev #electriccar #electricvehicle #tesla #teslaroadster #teslaroadstersport" by voyagevixen2 is licensed under CC BY-ND 2.0.
Admin note: Image added for Blog Feed thumbnail