What started as a very minor clicking sound half a year ago, and thousands of dollars and numerous visits to the SC (temecula ca) has become unrelenting much worse suspension noises.
At every step of the way they've gaslit me saying these are normal sounds or that they dont even hear it. Sometimes when I am sitting IN the car with them they will say they dont hear anything when it's as clear as day. After this last encounter with them, they told me how lucky I am that they didnt charge me over half a grand to torque some fore link bolts that were NOT torqued down. Mind you NOBODY has touched these bolts other than Tesla when they installed them a few months ago! They said I need to live with these sounds as they are "minor" and "not concerning or unusual".
Fed up with the incompetence I took off the front wheel where the noise was coming from, and simply shook the suspension (BY HAND) and FOUND THE SOURCE OF THE NOISE (in the video)!!!! Absolutely appalling the level of incompetence and despicable attitude towards their customers. It is clear why Tesla is in trouble. Sorry for the rant but I've never seen this level of disdain for their custom as well as incompetence from any company I've ever dealt with.
At every step of the way they've gaslit me saying these are normal sounds or that they dont even hear it. Sometimes when I am sitting IN the car with them they will say they dont hear anything when it's as clear as day. After this last encounter with them, they told me how lucky I am that they didnt charge me over half a grand to torque some fore link bolts that were NOT torqued down. Mind you NOBODY has touched these bolts other than Tesla when they installed them a few months ago! They said I need to live with these sounds as they are "minor" and "not concerning or unusual".
Fed up with the incompetence I took off the front wheel where the noise was coming from, and simply shook the suspension (BY HAND) and FOUND THE SOURCE OF THE NOISE (in the video)!!!! Absolutely appalling the level of incompetence and despicable attitude towards their customers. It is clear why Tesla is in trouble. Sorry for the rant but I've never seen this level of disdain for their custom as well as incompetence from any company I've ever dealt with.