Supercharger - Decatur, GA - East Ponce de Leon Ave

[DangerRuss]

I unfortunately lack the equipment to plug in and test.
Looking for lights is all I can do without some assistance.

That said, I will look for lights this evening and update the sig.

 

[ChrisC]

Thanks! I see from your sig that you confirmed still no power (no lights) on the Level 2 stations.

Now let's try to work this from the Tesla side, since the property owner is basically shrugging at me. Can one of you all (Tesla owners) use your problem reporting mechanism to report that the three Level 2 stations are all down at this site?

 

[ChrisC]

I wasn't planning to get over here until later this week, but my plans changed. The Level 2 stations definitely don't supply power. I think we can continue to rely on the presence or absence of the lights to determine if they're on yet (so just a driveby). Thanks DR for your continued monitoring.

If anyone does report this to Tesla, please let us know here.

 

[DangerRuss]

To briefly describe my limited testing procedure:

1. Arrive after dark.
2. Unseat the handle and reseat it, assuming that would be enough to get it to light up.
3. Observe, toss cables back over on the safe side of concrete bumper.
4. Repeat X 3.

I'll get by there again tomorrow evening (just to be thorough) and then am out of the country a few weeks.
So will check again in two weeks time or so (and update the sig).

-R

 

[ChrisC]

Thanks @DangerRuss for the update yesterday that it's still not working.

I am not able to report this problem to Tesla. Can somebody here with a Tesla use your reporting mechanism (in car?) to report it? Here is some sample text:

The Decatur GA East Ponce supercharger location also had three Tesla HPWC Level 2 stations installed as part of the project. They have never worked -- they have no power to them. The site host is shrugging and saying it's a Tesla thing. Can you investigate with the Supercharger deployment team?

 

[DangerRuss]

We're two months quiet on this one. L2 still not on as a week or so ago.
Can we redouble efforts here? Can folks report this in their cars as @ChrisC has asked.

-Russell

 

[ChrisC]

It's now been almost a full year since the Superchargers went online and the Level 2 stations STILL don't work. See my reports above for first a) my success in reaching the owner/operator of this parking deck, but then b) subsequent failure to get them to take this seriously. Thus we wanted to pivot to pushing this from the Tesla side, but I haven't seen any signs here that anyone has reported it. Could someone please report this problem to Tesla? Below is some proposed text, so you could just copy-paste, or dictate into a trouble report using the in-car trouble reporting system.

The Decatur GA East Ponce supercharger location also had three Tesla HPWC Level 2 stations installed as part of the project. They have never worked -- they have no power to them. The site host is shrugging and saying it's a Tesla thing. Can you investigate with the Supercharger deployment team?

 

[DangerRuss]

Ladies and Gentlemen, we have a development. The L2 chargers in Decatur all have blinking red lights. This old F-150 I'm driving doesn't allow me to see if they are actually working, but they definitely have power.

I should check Plugshare, maybe they've already shown up there.

@ChrisC

Update: I don't see anything on Plugshare yet.

-Russ

 

[ChrisC]

Hooray!!! I was actually going to stop by there myself about a week ago, first time in months, and detoured away at the last minute due to street closure. Then again yesterday but my plans changed. But I'll do so for sure in the next 48 hours. Obviously blinking red means something is wrong, but hey they've got power now ...

If no change in another week then I'll give the property owner another call. They were dismissive last time (many months ago) and I'd given up, but I was about to reengage with them anyway.

 

[DangerRuss]

One update: The flashing red lights flash twice, then pause, then twice, and so on.
Somebody somewhere knows precisely what that means.

 

[Mike1080i]

One update: The flashing red lights flash twice, then pause, then twice, and so on.
Somebody somewhere knows precisely what that means.

According to the installation manual 2 red blinks means:
Ground assurance fault, high ground resistance detected, charging disabled.

 

[ChrisC]

After driving by yesterday to confirm that the (three Level 2) stations are still powered up but flashing red, I reached out to the site host to let them know. As I wrote above, I'd hoped that he'd say "yeah, we're finally working on getting them going" but he was not aware. He said he'd call Tesla, actually the installer company, to report the problem, which is a better response than I'd received before (also documented above). So maybe something will happen now.

I did warn him about how EM had fired the entire Tesla supercharger team a few weeks ago, so whoever their contact at Tesla was might not be there anymore. He said that would be the installers problem (Note: this isn't an invitation to start talking in this thread about the SC team drama; there's a whole thread for that here, and yes I'm aware of the further developments since April 29th.)

 

[DangerRuss]

At least the flashing red lights are easy to check.
Assume when "healthy" the chargers are lit up a different color?
Can someone elaborate?

-R

 

[ChrisC]

Yuuuup. There's a little green LED (instead of red) when it's working and idle, and other colors when starting up or in the middle of a charging session. Details here:

https://www.google.com/search?q=tesla+hpwc+led+colors
https://www.google.com/search?q=tesla+hpwc+led+colors&tbm=isch (images)
https://service.tesla.com/docs/Publ...UID-07FBA723-779F-4CF0-B9A7-AA8076335CE4.html

But yeah, it's a lot easier for me to just drive past the stations and see the lights, rather than pull up, park, connect cable, confirm no charging, disconnect, pull out And easier for you (DangerRuss) to see from a distance, although I guess you'd need binoculars...

 

[DangerRuss]

and stilts...

Thank you for that pointer, it's just a drive through the deck now to check.
So easier than it was previously, where I would unseat the cable hoping it would kick a light on.

I'll keep updating the signature to refer to the lights going forward.

-R