News

New Tesla Cars Arriving Without USB Ports

Tesla is delivering new cars without USB ports.

“Yes, I just took delivery of a 2022 Y on Wednesday, and the 2 front USB-C sockets in the front console compartment, are missing,” floisand said in post on the forum. “There’s just two empty holes. Probably no coincidence that the wireless charger pads don’t work either. Really ticked off – the price you pay for a car like this and basic equipment has not been installed. So right now the only way to charge my phone is to run a cable from the USB-C sockets in the back, or lock it in the glovebox.”

At least seven TMC members say their Model 3 and Model Y vehicles arrived in November without USB ports. Tesla has talked for months about the fact that supply chain challenges from the pandemic continue to make some parts difficult to source.

Owners say the cars showed up missing the parts without Tesla notifying them. 

“If Tesla tells people about this up front its less of an issue,” Spidey616 said in post on the forum. “But by just delivering and saying nothing it comes off as trying to sneak things past people.”

It does not seem that Tesla has communicated a fix for owners.

floisand

New Member
Nov 13, 2021
3
6
San Jose
Yes, I just took delivery of a 2022 Y on Wednesday, and the 2 front USB-C sockets in the front console compartment, are missing. There's just two empty holes. Probably no co-incidence that the wireless charger pads don't work either.
Really ticked off - the price you pay for a car like this and basic equipment has not been installed. So right now the only way to charge my phone is to run a cable from the USB-C sockets in the back, or lock it in the glovebox...
 

oktane

Active Member
Oct 25, 2016
1,863
2,829
USA
Yes, I just took delivery of a 2022 Y on Wednesday, and the 2 front USB-C sockets in the front console compartment, are missing. There's just two empty holes. Probably no co-incidence that the wireless charger pads don't work either.
Really ticked off - the price you pay for a car like this and basic equipment has not been installed. So right now the only way to charge my phone is to run a cable from the USB-C sockets in the back, or lock it in the glovebox...

Pretty unacceptable, and I'm a Tesla supporter. How about crediting you some $$$ for the inconvenience? I mean Uber credits are nice, but wasting an entire day or two for service center appointments also is super annoying. Maybe they can do it will a mobile visit. I'd be very irritated as well.
 

Smehallis

Member
Oct 21, 2021
23
14
South FL
Yes, I just took delivery of a 2022 Y on Wednesday, and the 2 front USB-C sockets in the front console compartment, are missing. There's just two empty holes. Probably no co-incidence that the wireless charger pads don't work either.
Really ticked off - the price you pay for a car like this and basic equipment has not been installed. So right now the only way to charge my phone is to run a cable from the USB-C sockets in the back, or lock it in the glovebox...
Yes, I just took delivery of a 2022 Y on Wednesday, and the 2 front USB-C sockets in the front console compartment, are missing. There's just two empty holes. Probably no co-incidence that the wireless charger pads don't work either.
Really ticked off - the price you pay for a car like this and basic equipment has not been installed. So right now the only way to charge my phone is to run a cable from the USB-C sockets in the back, or lock it in the glovebox...
What are they going to do about it? Did they say how long before they fix it?
 

brandon8387

Member
Sep 12, 2021
162
73
AZ
Yes, I just took delivery of a 2022 Y on Wednesday, and the 2 front USB-C sockets in the front console compartment, are missing. There's just two empty holes. Probably no co-incidence that the wireless charger pads don't work either.
Really ticked off - the price you pay for a car like this and basic equipment has not been installed. So right now the only way to charge my phone is to run a cable from the USB-C sockets in the back, or lock it in the glovebox...
No 12v outlet for a car charger in the armrest?
 

IChillinz

Member
Mar 19, 2021
93
103
Milwaukee, WI
I was reading about this and yes I fully understand your frustrations, but Tesla isnt the only company delivering cars without these items. Other companies are having problems too. They will install them when they come in. So as frustrating as it is, would you rather not have them deliver your car and wait, or take it without the ports and have them install later. It’s a parts shortage issue. At least for me id take it as is and get the parts later.

Now if they delivered it and didnt make it known that is not good PR. They should at least let people know they are missing the USB ports.
 

Smehallis

Member
Oct 21, 2021
23
14
South FL
I was reading about this and yes I fully understand your frustrations, but Tesla isnt the only company delivering cars without these items. Other companies are having problems too. They will install them when they come in. So as frustrating as it is, would you rather not have them deliver your car and wait, or take it without the ports and have them install later. It’s a parts shortage issue. At least for me id take it as is and get the parts later.

Now if they delivered it and didnt make it known that is not good PR. They should at least let people know they are missing the USB ports.
+1 Completely agree with everything you said here. Exactly right, at least let the buyer know and they can make their decision. I would rather have the car right now and deal with it later than wait weeks for the car all because of a couple USB ports. Some companies are having issues far beyond just USB ports. It will be interesting to see their response, mobile service seems like an appropriate solution here to not further inconvenience the customer.
 
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Piscado

MYP blue white no fsd no tow OD 9/9 EDD11/22-12/20
Sep 10, 2021
171
81
Bay Area
I was reading about this and yes I fully understand your frustrations, but Tesla isnt the only company delivering cars without these items. Other companies are having problems too. They will install them when they come in. So as frustrating as it is, would you rather not have them deliver your car and wait, or take it without the ports and have them install later. It’s a parts shortage issue. At least for me id take it as is and get the parts later.

Now if they delivered it and didnt make it known that is not good PR. They should at least let people know they are missing the USB ports.
You’re thinking about it’s bad for PR… it’s actually bad for buyers/customers that I care more

But maybe I shouldn’t since I’m a shareholder of TSLA lol
 
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Spidey616

Member
May 31, 2021
196
228
Morgantown WV
I think part of the problem is Tesla wasn't alerting people to this issue. So people got their brand new car and then couldn't plug in their phone to charge or wirelessly charge. On Reddit some SAs were finding out and alerting people but it varies in each location.

If Tesla tells people about this up front its less of an issue. But by just delivering and saying nothing it comes off as trying to sneak things past people.

Personally its problematic if this is something that has to be fixed at a Service Center as I live 90-120 minutes away traffic depending.
 

oktane

Active Member
Oct 25, 2016
1,863
2,829
USA
Just an inconvenience… but part of our world today. No big deal really. Lots of people without food and clean water. I’m certainly not going to complain about missing USB ports.

Hmm Covid seems to be the excuse for all aspects of degraded service. Packages showing up 3 days late, 2 hour phone cues, cars shipped with missing parts. Seems like a convenient excuse for some companies to provide shitty service, sorry Covid doesn't give a free pass for quality control.

Unless I was desperate for a car, I'd want to wait until the car was perfect.
 

RainbowStars

Member
Aug 3, 2021
27
32
Tampa
I think part of the problem is Tesla wasn't alerting people to this issue. So people got their brand new car and then couldn't plug in their phone to charge or wirelessly charge. On Reddit some SAs were finding out and alerting people but it varies in each location.

If Tesla tells people about this up front its less of an issue. But by just delivering and saying nothing it comes off as trying to sneak things past people.

Personally its problematic if this is something that has to be fixed at a Service Center as I live 90-120 minutes away traffic depending.
This is my fear. If we are missing ports, we will make it work, but let us know. We take delivery on Friday and we only have a heads up of the probability because we read articles and seek out info around here. Thank goodness for built in Nav, so Waze doesn’t kill my older phone battery.
 

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