I took some advice here to keep getting on them, but it may have backfired. I think they're tired of me bugging them. I called early Saturday and they said that the agent assigned to me was in office and would call me today. He didn't. I called back another person said she would personally tell him to call me. Still didn't work. They also didn't answer my messages.
Just for the record, I wasn't nasty.
Message 1 (Friday):
Message 2 (Saturday):
Anyway, I'm gonna lay low for a while now. It wasn't my intention to irritate anyone there.