Back in July I began getting "Air suspension compressor disabled" alerts whenever I drove my 2018 Model X, which was recently out of warranty. I brought the car in for service, and they replaced the compressor and valve block and sent me on my way with my wallet about $1K lighter.
A few weeks later, the alerts began again, and I was able to get another appointment in August (a a different local service center). They held onto the car for a week with no communication or updates. I'm generally pretty patient, but finally requested an update in the app, and they responded saying they were starting to look at it. The following day, instead of responding in the app, I got a call from someone who identified themselves as my service advisor's boss. This individual reported that they could find nothing wrong, but they believe it is a firmware issue and it should be fixed in an upcoming update, and he asked me to bring it back if it is not fixed after the . Since it was handled outside the app, I don't have an exact record of the correspondence. He refunded me for the earlier service where the compressor was replaced, since it was apparently not the root issue, and sent me on my way.
The car is drivable - but suspension is stuck at a middle height, and the suspension alert pops up whenever I hit ~20mph.
My instincts say that this "issue to be fixed in a software update" story sounds like BS - but I'm curious if anyone has any experience with this type of response from a Service Center.
Ultimately, I'm planning to sell the car in the near future - but I'm concerned this alert renders it either unsellable, or will at least cause a massive hit in the resale value while it remains unresolved.
A few weeks later, the alerts began again, and I was able to get another appointment in August (a a different local service center). They held onto the car for a week with no communication or updates. I'm generally pretty patient, but finally requested an update in the app, and they responded saying they were starting to look at it. The following day, instead of responding in the app, I got a call from someone who identified themselves as my service advisor's boss. This individual reported that they could find nothing wrong, but they believe it is a firmware issue and it should be fixed in an upcoming update, and he asked me to bring it back if it is not fixed after the . Since it was handled outside the app, I don't have an exact record of the correspondence. He refunded me for the earlier service where the compressor was replaced, since it was apparently not the root issue, and sent me on my way.
The car is drivable - but suspension is stuck at a middle height, and the suspension alert pops up whenever I hit ~20mph.
My instincts say that this "issue to be fixed in a software update" story sounds like BS - but I'm curious if anyone has any experience with this type of response from a Service Center.
Ultimately, I'm planning to sell the car in the near future - but I'm concerned this alert renders it either unsellable, or will at least cause a massive hit in the resale value while it remains unresolved.