Olle
Active Member
Interesting, but also different from my case which involved the Pack HV contactors in a legacy Model SThat started in this thread, approximately in this comment by @Yanquetino .
Power Conversion System (PCS) failure
Well, you should see the core charge on the estimate when they ask you to pay. If it's not there, or if it's small enough, definitely ask to take the parts. They assume you aren't keeping it and don't put the core charge on until you ask to keep the old parts. (At least that is how I have seen it.)teslamotorsclub.com
You can follow a lot of the progress in his comments throughout that thread, and he linked to a personal web page narrating the saga here too:
And the topic of the arbitration process itself did get split off into its own dedicated forum thread here:
Arbitration decision of my PCS dispute
I know that many forum members in this thread have been waiting to hear the outcome of my arbitration dispute with Tesla over our PCS breakdowns. I can report that yesterday I finally received notification that the arbitrator decided for Tesla —not for me. More specifically, the arbitrator...teslamotorsclub.com
@Yanquetino 's case involves the PCS, which is essentially analogous to the charger in a legacy S, which is not covered under 8 year battery warranty.
Although it is a stretch to call the PCS external to the 3Y battery in its penthouse, it would be beyond a stretch to call the S HV contactors external.
They are not in the penthouse, but inside the main pack and require seal breach and pack deformation of main case to access. Therefore I don't believe that the arbitration has any bearing on the S HV contactor but is merely a misunderstanding by my service advisor. It was obvious that he didn't know the difference between 3 and S as he stated the contractors are in the penthouse which is a battery attachment and not part of battery. If this turns out to be their official opinion I will have to sue for breach of contract. It would likely be a net loss for me but I feel its my responsibility as a shareholder to help stop Tesla from shitting on even the most loyal customers. The warranty is crystal clear.
With all due respect I have to admit that my SA was totally unprofessional. He suggested a couple of different repairs including said contactors. Once I pushed back on the customer pay vs warranty he just said no repair needed, vehicle now works as designed. I asked to see the test log but he claimed its proprietary. So essentially paid over $500 diagnostic fees for nothing. When I came to pick the car up this guy was sitting by the window. I knocked but he pretended to stare down on his desk and refused to open the door. Luckily the car was accessible so I paid through the app and drove it home. Still with intermittent charging probably...
Oh and one more thing: They texted and threatened me with a storage fee if I didn't pick the car up within 24 hours of notification of completion.
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