2020 LR with original drivetrain warranty still active.
Had clicking when accelerating or decelerating. SC diagnosed and fixed – "Lubricate at Hub the Left and Right Rear Drive Unit Halfshaft".
Was charged for service as employee said this was a maintenance item, not warranty, that this is a common problem due to the weight and power of these cars that the drive shafts have issues over time and need lubricating.
But… that to me sounds like it would be a warranty item, if the drive shafts aren’t designed properly to carry the load of these vehicles, why would the onus be on the customer to pay while under warranty? As far as I know, the drive shaft is part of the drivetrain, no?
It wasn’t too expensive, I was just surprised that this wasn’t a warranty item. What if this had happened in the first 1000 miles? Would they have fixed it under warranty? What’s the cutoff and how is this type of service item decided differently than other issues? In that case every issue could technically be considered a maintenance item since they occur from driving the car.
Had clicking when accelerating or decelerating. SC diagnosed and fixed – "Lubricate at Hub the Left and Right Rear Drive Unit Halfshaft".
Was charged for service as employee said this was a maintenance item, not warranty, that this is a common problem due to the weight and power of these cars that the drive shafts have issues over time and need lubricating.
But… that to me sounds like it would be a warranty item, if the drive shafts aren’t designed properly to carry the load of these vehicles, why would the onus be on the customer to pay while under warranty? As far as I know, the drive shaft is part of the drivetrain, no?
It wasn’t too expensive, I was just surprised that this wasn’t a warranty item. What if this had happened in the first 1000 miles? Would they have fixed it under warranty? What’s the cutoff and how is this type of service item decided differently than other issues? In that case every issue could technically be considered a maintenance item since they occur from driving the car.