After having one botched delivery attempt (wrong color), I started digging through TMC to find out if my experience was unique. I kept reading more and more stories about cracked glass, condensation in tail lights, misaligned hoods, etc. The picture I was getting was unnerving. But at the same time, with maybe 5,000 deliveries a month, for every 5 bad stories, there should be 4,995 smooth deliveries, right? Still, I worried.
I went to my delivery armed with my checklist and my flashlight, going over everything closely in case I needed to make a list for the service center. My experience at the Brentwood, TN center couldn't be any more different than the Atlanta, GA delivery center (which appeared to be an unorganized disaster). Brentwood was professional, friendly, and tolerated my nervous requests for inspection. They indicated they do their own inspection ahead of me (didn't happen in GA, clearly... the wrong color should have stuck out immediately). Long and short, I could find nothing wrong with the M3. The software was up to date, and the car behaved flawlessly for my 3-hour drive home. Stopped at a SC to make sure all that worked. EAP kicked in after only 30-ish miles. Nags were minimal and fair.
Lesson? If you read these boards, there's a silent majority of owners where things go smoothly (at least for now, crossing fingers). Which is not to minimize the people who have real issues, of course. Some of the stories here just shouldn't happen. Hopefully, Tesla will examine the DCs and SCs that are making people satisfied and use that to template out their growth- they will need it, as the car moves from 'fanboy' to bulk market buyers. I'm somewhere inbetween market-wise, and I can say that the GA facility isn't going to cut it, while the TN facility is the way it should be.
I went to my delivery armed with my checklist and my flashlight, going over everything closely in case I needed to make a list for the service center. My experience at the Brentwood, TN center couldn't be any more different than the Atlanta, GA delivery center (which appeared to be an unorganized disaster). Brentwood was professional, friendly, and tolerated my nervous requests for inspection. They indicated they do their own inspection ahead of me (didn't happen in GA, clearly... the wrong color should have stuck out immediately). Long and short, I could find nothing wrong with the M3. The software was up to date, and the car behaved flawlessly for my 3-hour drive home. Stopped at a SC to make sure all that worked. EAP kicked in after only 30-ish miles. Nags were minimal and fair.
Lesson? If you read these boards, there's a silent majority of owners where things go smoothly (at least for now, crossing fingers). Which is not to minimize the people who have real issues, of course. Some of the stories here just shouldn't happen. Hopefully, Tesla will examine the DCs and SCs that are making people satisfied and use that to template out their growth- they will need it, as the car moves from 'fanboy' to bulk market buyers. I'm somewhere inbetween market-wise, and I can say that the GA facility isn't going to cut it, while the TN facility is the way it should be.
