I'm pretty much at the end of my tether with this.
I bought my extended warranty policy on 10/04, after having emailed them (Tesla Ops) on 20/01 with my VIN per the instructions.
As of today it STILL doesn't show in the app as applied to my car. It just shows my basic limited warranty as having expired on 27/03.
I have tried emailing
[email protected] (aka Tesla Ops), who just reply - days later usually - telling me that "Tesla Europe validates each VIN registered". I have tried emailing
[email protected] and this just auto-replies telling me that "this mailbox is no longer being monitored" - although I have had replies from it, which just tell me that I need to speak to Tesla Ops.
I have no way of contacting "Tesla Europe" directly. I found an email address online (
[email protected]) which just bounces, only accepting email from within the organisation.
I even tried opening a service request - which just got closed saying they couldn't do anything to help.
As things stand right now I am £2,773 down with absolutely nothing to show for it. I haven't even have a refund telling me I'm not eligible. Other people in the same position as me who bought their extended warranty policy before or after have had it reflected in the app, and in some cases follow-up emails inviting them to take out the policy. I feel like I've just flushed £2,773 down the toilet.
Short of doing a chargeback on my credit card I have no idea how to sort this out. Thoughts?