Just thought I'd repost here what I said over there. I an fairly certain it resonates with a lot of owners.
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This regarding the communication. Buying experience, excellent. Receiving the car excellent. Driving/using the car, excellent. Communication with regards to updates, mediocre (yes, I'm glad I get new features software wise, but major hardware upgrades mid production is a little irksome. Though it didn't bother me as much as most on the forums). Communication during delivery, abismal (2mo turned to 4mo, US order). I won't soon forget that, despite everything else being great and everyone else telling me the car would make up for it (two seperate topics). That whole process needs considerable work then and still.
Now, as far as reliability.... I've never said this publicly before but I think it's because most owners are embarrassed to admit it. Evey single owner has their own set of issues long term it seems. Like some sort of Tesla cross to bear. 95 percent eventually get taken care of and then the other 5 percent you just have to live with and let them keep troubleshooting over time and parts revisions (parts revisions are magic words at the SC). After 5 months of ownership, I still have two or three things outstanding that I brought up day two of ownership. I have no doubt they will get taken care of but the fact I'm still dealing with them is something I don't openly share to be honest because I'm embarrassed by it due to the cost of the car.
And what I find really humorous is that 99 percent of the reviews out there go like this. "This is car is a roller coaster with a giant iPad, OMG, LOL." Oh and don't forget that one guy they let "review" who didn't even own a car. He spent five minutes talking about the key being one of the five best "features". Anyway, Very very few take a closer look to see that the plastic panels don't line up, the headliner sags in some places, EPA rated range in cold weather is like trying to get a full days use on one iphone charge, (android represent) and on and on. Shout out to the other guy on here that had the " leaf stuck in air vent sound", i feel you. Now again, every owner has their own issues. And few (none) will say "this is the most reliable car ever, I've had no issues". But as my friend with his 2013 accord likes to say, "your car has been in shop more than all my previous cars put together." And he is right.
Now all that to say this, I'm not boohooing, I knew this going in that it would be technology experiment of sorts. And the service center are literally the greatest group of people to work with despite the problems corporate creates for them. And never once ever in two dozen issues (none of which made the car undriveable mind you, very important) has anyone at the SC looked at me and said "you are crazy Mr. Tesla owner, we aren't going to look at that issue, it's ridiculous".
So go to Google to find everything right about this car, but talk to owners honestly to figure out all the wrong things.
But still yet furthermore, I would never ever consider looking back to an ICE car ever. And i can not see myself currently looking back to a Lexus for a BEV if they ever came out with one. The ethos of Tesla and the fact they are doing it first and right (I'm looking at you supercharger infrastructure) basically assured repeat business. And no, I'm not blinded to the fact that they have to make money doing it. In fact, they had better so they can keep doing it. I currently have zero concerns that my vehicle will not be taken care of when I raise issues with it during the warranty. And I sincerely believe Tesla wants my car to be perfect for me for two reasons. They value me as a customer, and they want me as positive marketing. The two are not morally opposed or mutually exclusive. I'm OK with that.