I purchased a new model Y about 15 days ago. The car has 900 miles on it and 42% charge when I returned from work today. I plugged it into the charger as usual. After a few hours, the app won't connect to the car. The car won't open with the card key. The charger was still connected and stuck, but T logo near the charging port was dark.
Called roadside assistance. They opened the hood (using the process to open it without power). They jumped the 12V battery. The car doors opened, and I was able to remove the charger from port. The computer started and displayed
"Electrical system backup power is unavailable. Vehicle will consume more energy while idle".
The car battery still had 45% charge. The car has been towed to the service center that is more than 100 miles away. I am left without a car now.
This car is by far the most expensive car I have bought. I have invested enough to believe that this was only a one time problem and the car will turn out to be a reliable one. Fingers crossed...
Called roadside assistance. They opened the hood (using the process to open it without power). They jumped the 12V battery. The car doors opened, and I was able to remove the charger from port. The computer started and displayed
"Electrical system backup power is unavailable. Vehicle will consume more energy while idle".
The car battery still had 45% charge. The car has been towed to the service center that is more than 100 miles away. I am left without a car now.
This car is by far the most expensive car I have bought. I have invested enough to believe that this was only a one time problem and the car will turn out to be a reliable one. Fingers crossed...