My delivery experience (about 5 months back in CT/NY area) was shockingly bad. Folks who come over phone BEFORE order is placed are very nice and eager to help out. They are generally clueless about specs/details of the car (at that time HW4 and some other questions were met with confused response) - that’s still understandable. They terribly badly messed up delivery center location/times and even config! (Basically they try to cancel the order if price is to increase and location in NY which was to deliver to me did not know till same day of delivery that they CANNOT delivery to CT license holder
- basically a joke by all means).
It’s bit better in person tbh. And some younger folks are well versed and help out professionally which I appreciated.
Overall delivery is downright crappy.
Yes it’s 100 times better than 5-6 hr dealership experience and I’ll still take Tesla anyday. But if it were not for the car itself - I would change the company I’m having to deal with. Car is still very good.
I’ll be thinking twice and will at least try out some local dealers though before locking in a Tesla.