Still looking for an answer to this. I get the impression that no one wants to divulge the numbers because it will show that a very small percentage of tesla owners are on this forum which would also slow how small the number is that come here to discuss the issues they are having.
You seem to be insinuating that if a Tesla owner had a problem with their car then they would obviously be a member of this forum. So because the membership of this forum is small relative to the overall number of Teslas, then that must somehow prove that only a tiny fraction of Tesla owners have had problems. That's not how it works. The two aren't necessarily related in any way.
It seems pretty obvious that there are quite a few people here at TMC that feel like the service is severely lacking lately. Yes, maybe the % of people here complaining is higher than the % of Tesla owners in general, but that doesn't mean that the issue isn't necessarily widespread.
Not everyone who own a Tesla knows about TMC. Not everyone who has a problem joins a forum to post about it. Not everyone who has a problem complains about it at all. Doesn't mean the problem isn't still there. There could be plenty of Tesla owners who had problems but didn't sign up for a forum (and specifically this one) to voice their concerns. Maybe they just take their complaints to the Service Center employees all the time when they can get ahold of them, and email corporate and never hear back. Maybe they think the service sucks, but not as bad as the service they got 10 years ago at [insert legacy automaker here]. You can't really treat what you read on TMC as the only possible outlet for frustrated Tesla owners and assume that because only some people in one place are voicing a concern about something that the concern isn't more widespread elsewhere.
Tesla will rectify the problems at some point. It may not be in the timeframes that some of you want or the way you want but do you really think they want to lose market share after all they have gained.
They may already be losing market share. Look at what's happened to S and X sales. A lot of that is probably cannibalization by the Model 3. But it also stands to reason that some of Tesla's oldest customers are getting fed up with the direction the service has gone and aren't buying new versions of their cars because they've soured on the company. We've seen that opinion voiced here in several places.
It's the "at some point" that's the problem here. The whole point of this discussion is that a lot of Tesla owners don't feel like Tesla has the luxury of addressing this "at some point." It has the feeling of becoming an existential crisis for the company if it keeps being under-prioritized as a thing they'll get around to at some point when it's convenient for them.
Most automakers are public companies. Most automakers have shareholders and quarterly numbers to meet. And it doesn't really matter that they've been in business longer than Tesla has - the legacy automakers have also had the constraints of shareholders and quarterly expectations for much longer than Tesla has, and yet they've managed to find a balance between making Wall St. happy and keeping their customers happy with acceptable service.
Tesla can't say "we're new at this, sorry that service sucks but right now we're just trying to make as many cars as we can" for much longer. That excuse doesn't fly for a mass-market company. And a car company selling 500k cars in a year is a mass market company. And by building cars as fast as they can without addressing the service issue, they're just exacerbating the service issue. If service is straining now, and they don't have time/bandwidth/money/whatever to fix it, what happens when you've got several hundred thousand more cars on the roads in the next couple of years and they start needing service too? Service has to scale proportionally with production. It hasn't been, and currently it doesn't seem like it's going to any time soon. And that is a continuing problem that will only negatively affect Tesla even more as time goes on.
Tesla needs to accept the responsibility that comes with their success rather than acting like they'll get around to it when they feel like it. That's not a recipe for a healthy company with a long and growing future ahead of them.