My 2019 MS had to be towed from the Clayton, NM supercharger to the Santa Fe service center for warranty HV battery replacement.
The tow and the repair are under extended warranty protection, but the car is 1000 miles from home. I’m stranded with no car, no rental cars agencies here, wife is driving 900 miles to pick me up because the repair will take several days at best.
So how do I retrieve the car? I live in Austin, Tx which is 1000 miles away. Anyone experience this?
The tow truck driver says he has towed cars back to owners in this situation. Hard time believing this since Tesla told me the car was out of warranty and it would be $1600 for the 200 mile tow to Santa Fe, and that needed to be paid before they towed the car. They were wrong but I’m not encouraged that roadside assistance claimed the car was out of warranty even though it’s clearly not. I had to send pics to them from the warranty info on the app.
The tow and the repair are under extended warranty protection, but the car is 1000 miles from home. I’m stranded with no car, no rental cars agencies here, wife is driving 900 miles to pick me up because the repair will take several days at best.
So how do I retrieve the car? I live in Austin, Tx which is 1000 miles away. Anyone experience this?
The tow truck driver says he has towed cars back to owners in this situation. Hard time believing this since Tesla told me the car was out of warranty and it would be $1600 for the 200 mile tow to Santa Fe, and that needed to be paid before they towed the car. They were wrong but I’m not encouraged that roadside assistance claimed the car was out of warranty even though it’s clearly not. I had to send pics to them from the warranty info on the app.