With just 23k miles, I got error message for the high voltage battery so I took the MY to the service center. Turned out to be it needs a full battery replacement and they completed the work 3 days later.
After picking up the Model Y and returned home, I found the mobile connector and the whole tool bag, which was originally placed in the trunk, was missing. Mine is the 2021 model year and at that time, those charging tools and cables came as standard equipment with the vehicle.
I immediately called the service center and they claimed no such tools and bag are found in their shop right now and they even asked me to prove the bag was in the car when I dropped it off for servicing (they thought I want to blackmail them?!).
Obviously, the mobile connector and the bag was took out by someone, during the vehicle's stay in the service center. And, the person who took it out did not return it. I hate to use the word "steal", but if someone knowing something did not belong to him, but he still took it, this is clearly an act of stealing.
In fact, although the service center fixed the battery issue, they broke some other things at the same time. So I am going to take the vehicle back in again, I will talk to them in person and see what is their alibi.
Really disappointed with the quality of the vehicle and also the way how their service center conducting business. By the way the Tesla service center is the Lake Forest, CA location, at 25471 Arctic Ocean Drive.
After picking up the Model Y and returned home, I found the mobile connector and the whole tool bag, which was originally placed in the trunk, was missing. Mine is the 2021 model year and at that time, those charging tools and cables came as standard equipment with the vehicle.
I immediately called the service center and they claimed no such tools and bag are found in their shop right now and they even asked me to prove the bag was in the car when I dropped it off for servicing (they thought I want to blackmail them?!).
Obviously, the mobile connector and the bag was took out by someone, during the vehicle's stay in the service center. And, the person who took it out did not return it. I hate to use the word "steal", but if someone knowing something did not belong to him, but he still took it, this is clearly an act of stealing.
In fact, although the service center fixed the battery issue, they broke some other things at the same time. So I am going to take the vehicle back in again, I will talk to them in person and see what is their alibi.
Really disappointed with the quality of the vehicle and also the way how their service center conducting business. By the way the Tesla service center is the Lake Forest, CA location, at 25471 Arctic Ocean Drive.