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Hi All - I'm in the same boat of frustration. I was among the group on the other thread that went into production on 11/21. FWIW, I emailed Jerome yesterday, and (surprisingly) received this response today:
"Dear John:
Thank you for your message.
Your car was built with some of the first new generation seats. The side airbags built into these specific seats might have some concerns when deploying. As per my previous message, we want to err on the side of caution and we will replace the seats. Since the airbags are sawn inside the seats, the practical way is to replace the seats. Although we assemble the seats locally, we depend on some parts coming from outside suppliers. Lately, the port of Oakland has undergone a succession of problems and we receive shipments randomly and not in the order we are expecting.
We are working non-stop to expedite the completion of your Model S. We still intend to deliver your car in 2014, although it might be in the last few days (if not the last few hours). Thank you for your understanding and your patience.
Jerome Guillen "
So at least he went into a little more detail than most of us have heard (I think). It doesn't really do anything to alleviate my frustration, but at least it's some form of communication.
Hi All - I'm in the same boat of frustration. I was among the group on the other thread that went into production on 11/21. FWIW, I emailed Jerome yesterday, and (surprisingly) received this response today:
"Dear John:
Thank you for your message.
Your car was built with some of the first new generation seats. The side airbags built into these specific seats might have some concerns when deploying. As per my previous message, we want to err on the side of caution and we will replace the seats. Since the airbags are sawn inside the seats, the practical way is to replace the seats. Although we assemble the seats locally, we depend on some parts coming from outside suppliers. Lately, the port of Oakland has undergone a succession of problems and we receive shipments randomly and not in the order we are expecting.
We are working non-stop to expedite the completion of your Model S. We still intend to deliver your car in 2014, although it might be in the last few days (if not the last few hours). Thank you for your understanding and your patience.
Jerome Guillen "
So at least he went into a little more detail than most of us have heard (I think). It doesn't really do anything to alleviate my frustration, but at least it's some form of communication.
...I too have been in discussions with Tesla about canceling my order and creating a new one. I was told today that even if I place a new order now that I'm not guaranteed to receive the new heated wheel. Why? As we learned last week, only some regions are receiving it. ...
Huh? I must have missed that bit. Are you sure? Is Northern California one of the privileged regions?
Hi All - I'm in the same boat of frustration. I was among the group on the other thread that went into production on 11/21. FWIW, I emailed Jerome yesterday, and (surprisingly) received this response today:
"Dear John:
Thank you for your message.
Your car was built with some of the first new generation seats. The side airbags built into these specific seats might have some concerns when deploying. As per my previous message, we want to err on the side of caution and we will replace the seats. Since the airbags are sawn inside the seats, the practical way is to replace the seats. Although we assemble the seats locally, we depend on some parts coming from outside suppliers. Lately, the port of Oakland has undergone a succession of problems and we receive shipments randomly and not in the order we are expecting.
We are working non-stop to expedite the completion of your Model S. We still intend to deliver your car in 2014, although it might be in the last few days (if not the last few hours). Thank you for your understanding and your patience.
Jerome Guillen "
So at least he went into a little more detail than most of us have heard (I think). It doesn't really do anything to alleviate my frustration, but at least it's some form of communication.
How does this address the fact that people started after us who are complete? If it is just the seats why aren't they using the seats they had ear marked for cars further down the line. What am I missing here? I would think first in first out rather than first in last out...
From all the production history we have, Tesla's production queue was never FIFO. It was always batched. As for what pattern that batch follows, I haven't followed, but I would assume it's those with similar option groups.How does this address the fact that people started after us who are complete? If it is just the seats why aren't they using the seats they had ear marked for cars further down the line. What am I missing here? I would think first in first out rather than first in last out...
From all the production history we have, Tesla's production queue was never FIFO. It was always batched. As for what pattern that batch follows, I haven't followed, but I would assume it's those with similar option groups.
I work in the Bay Area and do handle some shipping related tasks and I can speak to the truth that there have been some recent shipping delays here (and also in the LA area). You are looking at delay that can be weeks, not just days. Plus the recent storm didn't help (I know for sure it affected air freight). Here's an article about some of it:
http://www.businessinsider.com/r-us-west-coast-port-backups-delay-apparel-bobbleheads-fries-2014-12
And to address those talking about "no communication" from Tesla, (again judging from experience from my own job) a lot of times sales reps don't really get specific information about delays even if they push for higher-ups to find out. Usually the most specific they can get is that it is a quality control issue at the factory (for example), but they can't tell you which part, how long it would take to fix it, or what measures are being done to address it. It's only by jumping directly to a top level executive like Jerome that it's possible to find out such details.
If this is the ultimate real cause ... this is pretty bad news.
Combine with Jerome's "Perhaps within the last few hours of 2014", makes me think that 2014 is just not going to happen for most of us. With a 10 day ship time to the east coast, and christmas in the middle of this with an almost unavoidable slowdown there ... there is only a few days left to even get these shipped. If the parts are stuck at the port, it's just bad news.
If tesla wants to pay for it, cars can be transported in three days using two-driver trucks.
If tesla wants to pay for it, cars can be transported in three days using two-driver trucks.
Which also depends on how much Tesla is willing to pay. There's always a price.Assuming there are trucks and multiple drivers available at all.
On the bright side... it looks like Tesla is going to miss their numbers for Q4. If you want to go long TSLA... the time to buy is coming up.
On the bright side... it looks like Tesla is going to miss their numbers for Q4. If you want to go long TSLA... the time to buy is coming up.