So after 8 months and 14k miles of trouble free driving, my model Y yesterday made a weird judder as I was about to set off home from work, told me it was shutting down, before then saying the rear motor was disabled and power was limited to 69mph. And to book a service to get it fixed.
So I went on the App at 3pm yesterday and booked it in with the Sheffield Service centre (which is over an hour's drive away). I also messaged them to say it was urgent, as we are driving to Italy on Saturday in it for a fortnights holiday!!!
By 10am this morning i'd heard nothing so called the Tesla customer service line, who said i'd be contacted by Sheffield this morning, but they also said they'd message them to stress the situation and urgency.
So far... nothing. No contact whatsoever from Sheffield, and all the customer service line say is that I have to wait for them to contact me.
I can't find out much about what might be the cause, other than a few posts mentioning the inverter can be damaged by coolant leaks, so maybe this is the cause?
Anyone any idea what the likelihood is that they'll get it fixed by the weekend? If if they can't, will they give me a loaner for two weeks (i'm hoping for some 5* service given the cost of the bloody thing)?
So I went on the App at 3pm yesterday and booked it in with the Sheffield Service centre (which is over an hour's drive away). I also messaged them to say it was urgent, as we are driving to Italy on Saturday in it for a fortnights holiday!!!
By 10am this morning i'd heard nothing so called the Tesla customer service line, who said i'd be contacted by Sheffield this morning, but they also said they'd message them to stress the situation and urgency.
So far... nothing. No contact whatsoever from Sheffield, and all the customer service line say is that I have to wait for them to contact me.
I can't find out much about what might be the cause, other than a few posts mentioning the inverter can be damaged by coolant leaks, so maybe this is the cause?
Anyone any idea what the likelihood is that they'll get it fixed by the weekend? If if they can't, will they give me a loaner for two weeks (i'm hoping for some 5* service given the cost of the bloody thing)?