I've had my Model 3 for just over a year now. Over the last few days, I've started to hear a squeaking sound coming from the passenger front of the car when cornering and driving over bumps at low speeds. My guess is that it's a suspension issue.
I set up a service appointment in the app and was texted right after. I asked for mobile service. No response. I received another text a day or two later. I asked for mobile service. No response.
Yesterday I received a call from the service center I set up the appointment with. They wanted to confirm the details of the issue I am having and then told me I was all set to bring it in. I again asked for mobile service and was told it wasn't possible with this type of repair. I get it.
This service center is 80 miles away from me, an hour and a half drive with traffic. I asked if a loaner vehicle would be available for me. I was told I was expected to wait since the repair would "only" take about 2 hours. Add an hour to that for the unavoidable delays that always occur during these types of repairs and the inability for any car mechanic/dealership to operate on time ever (at least in my experience).
I asked if valet service was available to pick my car up. Nope. I asked if there are any Saturday appointments available. Nope.
Let's look at some numbers here. We're at 3 hours for the round trip to and from the service center, plus 3 hours for the repair. That's 6 hours of my time, a $450 value since I am expected to do this on a work day. Let's add 2 more hours since I'll need to use my PTO to cover the full day since I won't be able to go into the office anyways on this day. That's $600 of my time that I'm expected to spend between travel and waiting for this repair to correct an issue that I did not cause.
Am I looking at this the wrong way? Should I just be comfortable with Tesla bending me over and going in dry? Are my expectations unreasonable? I have gotten valet service and loaner vehicles from Cadillac and Audi dealers for a lot less than this.
I set up a service appointment in the app and was texted right after. I asked for mobile service. No response. I received another text a day or two later. I asked for mobile service. No response.
Yesterday I received a call from the service center I set up the appointment with. They wanted to confirm the details of the issue I am having and then told me I was all set to bring it in. I again asked for mobile service and was told it wasn't possible with this type of repair. I get it.
This service center is 80 miles away from me, an hour and a half drive with traffic. I asked if a loaner vehicle would be available for me. I was told I was expected to wait since the repair would "only" take about 2 hours. Add an hour to that for the unavoidable delays that always occur during these types of repairs and the inability for any car mechanic/dealership to operate on time ever (at least in my experience).
I asked if valet service was available to pick my car up. Nope. I asked if there are any Saturday appointments available. Nope.
Let's look at some numbers here. We're at 3 hours for the round trip to and from the service center, plus 3 hours for the repair. That's 6 hours of my time, a $450 value since I am expected to do this on a work day. Let's add 2 more hours since I'll need to use my PTO to cover the full day since I won't be able to go into the office anyways on this day. That's $600 of my time that I'm expected to spend between travel and waiting for this repair to correct an issue that I did not cause.
Am I looking at this the wrong way? Should I just be comfortable with Tesla bending me over and going in dry? Are my expectations unreasonable? I have gotten valet service and loaner vehicles from Cadillac and Audi dealers for a lot less than this.