MarcusMaximus
Active Member
Kind of to answer the questions on Solar/PW battery backup. We’re in wildfire PG&E safety shut down area (encompasses many counties) and plunked down our $100 deposit for our solar panel and Powerwall order. Have other neighbors who have had Tesla installs, one just recently we visited, plus read posts on TMC’s Energy area. We hope to have the panels installed this month and PWs won’t get done until fall (due to huge demand here — PG&E announced likely 10 years of forced blackouts due to fire conditions and high winds until areas can be isolated and equipment and overhead lines buried).
Anyway our assigned Energy contact has been super knowledgeable. They use high rez overhead photos for a proposed layout of our solar panels (med system, 24 panels) and we’re purchasing 2 PW. We provided photos including of our main panel and breakers and also our utility bill showing our annual usage. We discussed what appliances we wanted to run off the PWs. We had discussions about how install would happen, how the conduit could be run among other things. All very professional. Early on they came back with a proposal including what equipment would be provided, we asked for a revision on the roof layout. We provided photos of our garage walls as we wanted the PWs and majority of equipment installed inside. At some point we signed our contract after nailing down all the details. 1/2 due at start of project and balance at completion. They went to the city and obtained our permit. We are awaiting scheduling.
This is all new to us and we’ll have a lot to learn down the road about using the equipment but have been impressed so far with the process. Was a bit unusual planning this install without having anyone out to the house yet. There is a lot that goes into planning all this on their part and the $100 goes towards the time they put in to do the roof layout and initial proposal. The installations we’ve seen have been done very cleanly. In our area getting solar and PW battery back up is really popular and our city is fast tracking applications. Tesla is training more staff. They really are growing the Energy business this year.
I’d recommend bugging them constantly during any periods where you’re waiting on something(for example, permission to operate paperwork after the install is done). I went into much more detail in the service and communications(out of main) thread, but they can sometimes be pretty bad about following through on some of that procedural stuff unless you stay on top of them.
The product, so far, seems great, although due to some of those procedural issues, I don’t have any of the insight or controls for the powerwall yet(other than looking and seeing whether the green light is pulsing)
EDIT: note: not trying to sow discord or anything, just being honest about what it’s like right now. They seem to just be totally swamped and things slip through the cracks.
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