After a not so good talk with them today, I drafted a demanding letter. I am not sure what emails/ address I should use. Do you have any useful for this? I want to make sure I will deliver the letter to the correct recipient before pursue small court case.
Here is a summary:
In the month of April 2024, my vehicle, a Tesla Model X 2021 was subjected to an inspection that unveiled critical issues necessitating immediate attention. Specifically, the inspection revealed the following deficiencies:
On December 7, 2023, my rear tire once again went flat after approximately 12,000 miles of driving. I went through the Tesla Roadside Service process again and had my vehicle's right rear tire replaced by Tesla Mobile Service. The total cost for the rear tire replacement service was $698, with Tesla Mobile Service installing a new tire sized 295/30R21. During my efforts to trace the root cause of the current malfunctions, I discovered that the Santa Clara Tesla Service Center had indeed replaced both rear tires with a smaller size (265/35-R21) than that recommended by the manufacturer. Consequently, the second replacement by Tesla Mobile Service directly led to the imbalance of my rear tires.
On the date of May 9, 2024, I diligently endeavored to address the concerns in direct discourse with the Santa Clara Tesla Service Center. During this interaction, I explicitly articulated my demands, which encompassed the following:
Here is a summary:
In the month of April 2024, my vehicle, a Tesla Model X 2021 was subjected to an inspection that unveiled critical issues necessitating immediate attention. Specifically, the inspection revealed the following deficiencies:
- Notification of imperative tire alignment service.
- Identification of visible rear axle seal leaks and a loosened bolt on the connection point at arm pivot & subframe.
- Discovery of a mismatch in rear tire sizes.
On December 7, 2023, my rear tire once again went flat after approximately 12,000 miles of driving. I went through the Tesla Roadside Service process again and had my vehicle's right rear tire replaced by Tesla Mobile Service. The total cost for the rear tire replacement service was $698, with Tesla Mobile Service installing a new tire sized 295/30R21. During my efforts to trace the root cause of the current malfunctions, I discovered that the Santa Clara Tesla Service Center had indeed replaced both rear tires with a smaller size (265/35-R21) than that recommended by the manufacturer. Consequently, the second replacement by Tesla Mobile Service directly led to the imbalance of my rear tires.
On the date of May 9, 2024, I diligently endeavored to address the concerns in direct discourse with the Santa Clara Tesla Service Center. During this interaction, I explicitly articulated my demands, which encompassed the following:
- A reimbursement to rectify the erroneous tire replacement, inclusive of any subsequent tire-related automotive services necessitated by said erroneous replacement.
- A comprehensive diagnostic assessment and remedial intervention to rectify the present afflictions affecting my vehicle.