FalconFour
Member
I've heard equal conflicting reports about what happens to "bug reports" - but the folks saying they do go somewhere are mostly from Tesla themselves. We still don't really know what's in those big hundred-meg data dumps that happen when you're connected to WiFi and parked at home. Green on Twitter had said they don't go anywhere - but is that really the case, considering only one way/trigger that could send data, or considering delayed/buffered uploads?
Really bugs me that they wall-off any engineering contacts though. But it does make sense in a frustrating, big company way: engineers aren't customer service. Sure as hell would be nice if any UI engineer had interest in participating in these forums though. Many (surely not most) of them are human too Working in a similar field, there's a lot of "card punchers" in the industry... no loyalty to the company or care for the product, thus of course definitely not one to interact with customers... but some folks actually do care and work with love for the product they build. I hope the media team has at least someone with personality, not just spec-sheet card punchers.
Really bugs me that they wall-off any engineering contacts though. But it does make sense in a frustrating, big company way: engineers aren't customer service. Sure as hell would be nice if any UI engineer had interest in participating in these forums though. Many (surely not most) of them are human too Working in a similar field, there's a lot of "card punchers" in the industry... no loyalty to the company or care for the product, thus of course definitely not one to interact with customers... but some folks actually do care and work with love for the product they build. I hope the media team has at least someone with personality, not just spec-sheet card punchers.