Spare parts availability - 4 months and still no delivery date?

[holmsey_uk]

I was hit by a 3rd party late in Dec 2023 into my offside front, rendering my Y undrivable. It needed a lot of spare parts, but not a write off.

The insurance company have had the car in with repair centre since then, who have repeated told me they have a load of Tesla's in, awaiting parts including mine.

Over 4 months later, the repairers are still awaiting a front lower axle arm and the bumper absorber, with no firm delivery dates. Understandably they cant start repairs until all parts are with them.

I've been on to Tesla resolutions centre who quote global supply chain issues as the reason for continuing delays. They are unable to provide firm dates and I'm now moving into month 5.

Are any other UK owners experiencing such horrendous parts delays or have any advice to speed up/resolve the process?

Steve

 

[ewoodrick]

Long delays after accidents are pretty much the norm across ALL VEHICLES. Tesla is not singling you out.
4 months is much more normal than many expect.

 

[Durzel]

And yet if you ordered a brand new Y I'd bet you'd get it sooner than 4 months. Hell, you'd probably get two in that time, in two separate ships from China.

 

[MrBadger]

With ICE cars, nicking catalytic converters seem to be a common thing to make a few bob. On a Tesla, a few bumper clips would soon be worth more than a whole car.

 

[M3noob]

Long delays after accidents are pretty much the norm across ALL VEHICLES. Tesla is not singling you out.
4 months is much more normal than many expect.

Thanks for the update on the lamentable US situation. Issues here in this UK-centric group may be better/worse. Probably worse.

 

[init6]

And yet if you ordered a brand new Y I'd bet you'd get it sooner than 4 months. Hell, you'd probably get two in that time, in two separate ships from China.

The profit on 1 (let alone 2) new Ys is greater than the profit on fixing a broken car. Guess which they'll prioritise for the parts?

 

[Durzel]

The profit on 1 (let alone 2) new Ys is greater than the profit on fixing a broken car. Guess which they'll prioritise for the parts?

Of course, but that doesn’t help existing customers just trying to fix their cars. Aftersales is important too

 

[init6]

Of course, but that doesn’t help existing customers just trying to fix their cars. Aftersales is important too

I agree with you, but neither of us are billionaire capitalists trying to get sales figures up