The GPS and rear view camera stopped working on my 2019 Model 3 (~35K miles) a few weeks ago. GPS is stuck showing the same location, rear view camera is blank on screen. Tesla service tried doing a hard reboot (with a replacement of the 12V battery), which did not fix the issue. Now they are saying the computer needs to be replaced, and are quoting >$3.5K.
Is this reasonable? Something feels off here -- I love the car, and the company, and they won all these awards, and customer satisfaction is through the roof by all accounts. So, I'm kinda shocked that they would charge a customer ~$4K for a repair that was not the customer's fault, on a relatively new, well-maintained car...
Is this reasonable? Something feels off here -- I love the car, and the company, and they won all these awards, and customer satisfaction is through the roof by all accounts. So, I'm kinda shocked that they would charge a customer ~$4K for a repair that was not the customer's fault, on a relatively new, well-maintained car...