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Update: I spoke to the service center again and they state it’s not covered under warranty. In Quebec (where I live), there’s an ongoing class action lawsuit against Tesla about this very issue. I’m not holding my breathe as it can years to resolve.
I actually found details on the arbitration process in Tesla’s limited warranty documentation. Unfortunately where I live, such a process doesn’t exist
Can you please explain what the arbitration process is. I have similar paint issues with my Model 3 in the wheel well area on both sides. Hopefully, this will be covered by warranty and doesn’t have to go to arbitration