Recent content by Gray206

UPDATE: based on a suggestion from this forum, rather than trying to escalate via the Service Center, I instead went to the Tesla website, filed the issue and checked the "management" checkbox. I got an email the following day (Sunday), and 3 days later a replacement glass roof arrived at my...

Thank you for the suggestion, I went to the Tesla website and used the escalation feature. It worked and a replacement glass roof was delivered to my Service Center in 3 days rather than 4-6 more weeks I had been told to expect.

Thank you for the note and letting me know you had the same issue. Glad to hear that your SC resolved it quickly. I wish my SC took the same approach. My SC says they have "never" seen the issue --- and do not appear very motivated to fix it either. As for the logistics of parts, if they...

I have a Model 3, in the 3000 VIN range, which I purchased in January. Apart from a brake light moisture issue which was fixed in 3 days, until one week ago I was quite happy with the car. That was when I noticed that a foot wide and foot high series of cracks in a shape vaguely like that...