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That happened the first time I washed our, then, new 3. I contacted the service center via email and they ordered a new trunk seal and came out and installed it for free. Was a defect.
SHOUTING is good for a word or, at max, a sentence. If you insist on writing more in caps, many of us simply move to something else. My eyes don't like reading all caps regardless of the message.
Since you're so close to Tesla HQ, why not travel down there and ask. I believe an "in person" conversation is normally more productive than a phone call but you might try the latter to see.