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Recent content by kayakandpaddle

  1. K

    Is Tesla a Customer Focused Company?

    All with phone calls from one person with the last phone call coming from her manager. Initially they said they couldn't do anything the day they crashed the car. A few days later, they scheduled me with a new car (new VIN) to be delivered on Oct 21st with the original contracted price. A...
  2. K

    Is Tesla a Customer Focused Company?

    Update: Tesla called back, and now they will not extend the original price on a new car to replace the car they crashed before they could deliver it to me. They want to charge me over $3K more than the price I had contracted with them originally. Crazy!
  3. K

    Is Tesla a Customer Focused Company?

    Update: I happy to say Tesla made things right today. Tesla finally told me today they would honor the original deal we had on a new car with a new VIN. The Tesla person helping me through this has been very nice. She said it takes several signatures within Tesla to change the price on a car...
  4. K

    My ordering experience

    Here's my story - Today (10/7/23) I was scheduled to pick up my new model Y. About an hour before my time slot, I receive a call from the dealer. They crashed my car into a wall while washing it. I said okay, get me an identical car and things are good. I know they have identical cars in the...
  5. K

    Is Tesla a Customer Focused Company?

    Today I was scheduled to pick up my new model Y. About an hour before my time slot, I receive a call from the dealer. They crashed my car into a wall while washing it. I said okay, get me an identical car and things are good. I know they have identical cars in the area because I was online...