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I’ve been deployed for 2 months (ish) now and lost 7%.
A big chunk of that was in the hours prior to leaving leaving and hoping I’d get the matrix update so kept checking the app - wasnt to be. And the second big thing was waiting for a delivery so watched the sentry camera, opened the boot...
Have you been into service mode and checked for any faults?
Is the car showing off when you check its location in the app?
I assume you tried the trusty 2 button reboot?
Don’t worry about the numbers on the screen. Set it till you’re comfortable and roll with it. I had a similar thawing on a previous inshitnia (insignia) and may as well have set the temperature to W or G as the numbers had zero correlation to the actual temperature.
There’s nothing to worry about, it will come when it’s ready and your car has good wifi. Mine normally downloads itself when on wifi and I choose when to install it.
When I last had a courtesy car from Tesla, there was a QR code on the screen, I scanned it, the car appeared in my app and all my settings transferred.
I’m sure I read hertz (? ) were having something similar on their fleets of teslas?