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Recent content by rwpalmer

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    How can I change the state of a message from Tesla Service to "read" when the ticket is closed?

    On my phone, there is a blue dot next to the Tesla App's icon to tell me that something within the app needs my attention. However, when I open the app, there is no blue dot to indicate any unread messages and nothing to focus my attention elsewhere. This has been quite annoying, but I just...
  2. R

    Model Y does not unlock automatically after sentry mode events

    Thanks to those who have tried to help me diagnose/resolve our sentry mode lockout problems. My efforts ended yesterday when sentry mode decided to lock us out of the car at a particularly bad time. That event convinced both of us that our Tesla experience would be improved by disabling sentry...
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    Model Y does not unlock automatically after sentry mode events

    Thanks for the info. I've changed the phone settings. What makes no sense to me is that we owned a 2020 Model Y for 3 years, traded it in for a 2023 Model Y and owned that for around two months without EVER being locked out of our car. We obviously had many Sentry Mode events over that time...
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    Model Y does not unlock automatically after sentry mode events

    Thanks flixden and JHCCAZ ... I appreciate your comments: We are currently performing another test. After two-days, bluetooth unlocking has worked 100% of the time. If that continues for a full week, the correlation between sentry mode and the door locks should be largely proven since we've...
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    Can anyone tell me why the stay unlocked at home setting is not happening?

    This sounds like the problem I struggled with a few months ago. This is what I recall: - Our car's doors were locking and sentry mode was running at home despite our "Home" location being defined in the navigation system and our "exclude Home" setting configured for the door locks. The...
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    Model Y does not unlock automatically after sentry mode events

    If this is normal, I have trouble understanding why we never experienced a "sentry mode lockout" once in in our first 38 months of Tesla ownership ... and then we suddenly experience five "sentry mode lockouts" within a single month. The software update cause makes sense, but that raises...
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    Model Y does not unlock automatically after sentry mode events

    My wife and I use the walk-away door locks, and the car normally unlocks as we approach it with our phone keys. This worked flawlessly on our 2020 Model Y which we traded in for a 2023 Model Y in early August.. It also worked flawlessly on our 2023 Model Y for almost three months. We were...
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    keep unlocked and 2nd location

    I just got a new 2023 Model Y and was chasing a problem with the doors locking at "home" when "except at home". In that case, I learned that each driver has a profile and their own definition of "home". As I diagnosed that problem, I thought I saw the option to disable walk-away door locks...
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    Android 13 update phone key not working

    Yes, My wife and I both have Pixel 5 phones and updated to Android 13, and our phones appear to lose bluetooth connectivity with the car. We have only seen the car when we get ready to leave home after the car has sat overnight. To fix the problem, we just go into the phone settings / Connected...