Recent content by Slarty1080

I have just had a similar issue. My Model 3 was older but still under warranty and the response was the same except they will not do the repair even as a good will gesture. In fact the manager added to the list of substances that could damage the steering wheel, lotions, sunscreen, hair sprays...

I have been in exactly the same position in having to use a supercharger before a long journey. So if you really need the power, turn off IO and set a schedule in your car to start charging at 23:30. Beyond that if I don't need the charge I'm happy to let IO do it's thing. But I really would...

Thanks

If I turn IO off in the IO app, can I assume I will still get the same cheap rate power 23:30-05:30 as previously? I'm fine with having the IO switched on most of the time and accept its a beta set up, so charging (at least in my case) is a bit haphazard, but there are occasions when I really...

Yes I have turned off the scheduling after 23:30 in the car. I really do need to charge the car tonight so I pressed bump charge in the IO app but it still didn't work. I went outside at 01:00 and unplugged the car and plugged it back in and pressed start charging button in the Tesla app (bump...

Looks like its IO turning the charging off when it polls the car (within 30 mins)

I'm still having on going issues with charging and I've been trying to pin down exactly what is wrong. Unfortunately there are a lot of potential variables. I thought initially that it was only charging on the first time slot, but last night I didn't get any charge at all.

IO Failed to charge my model 3 again tonight despite having a schedule at 23:30 for 7 hours. I couldn't get it running from the app and had to go outside and unlock and plug the thing, plug it back in and away it goes. I have had enough and will revert to setting the schedule in the Tesla to...

So the interesting point is, what causes you to charge without issues, where as many other people experience regular or intermittent issues?

Did you have any problems last night? It seems that a lot of people (me included) had problems judging by the posts here this morning. So its strange that some experience these problems and some don't. I wonder if the issues might be location specific?

Like many people I had problems last night just 2 miles of charge added (fortunately not a problem for me). I noticed at around 02:30 that the Tesla app just hung and wouldn't do anything, even after re-starting the app it was away with the fairies. I didn't go outside.

Ok that sounds worth a try thanks a lot. It really doesn't sound complicated, but if you don't know exactly what to do it looks like it can go wrong either way (wrong rate or not as green as it should be). It does surprise me that the Octopus support team weren't able to explain this (we spoke...

We had problems until I set the Tesla to only accept charge at 23:30. Since then I have been monitoring what's going on. We have been sent all sorts of charge schedules, but the car always starts charging at 23:30 regardless. Yesterdays schedule was 02:30-03:00, 03:00-05:30 but it was fully...

Interesting, last night we didn't even get a schedule until 11:30 when presumably the Tesla switched on, IO noticed it, create a schedule and the car started charging. Perhaps it depends when you plug in? We plugged in well before 17:00 yesterday, so might have missed the window for IO to set...

Thanks for all your responses “Why don’t you just enable schedule charging in the app at 23:30 and choose off peak charging “ That would prevent Octopus from charging before 11:30, however given the circumstances and the run around we have been given I think that is exactly what we will now do...