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When you say "Apply 12V to jump pins on Gateway, would you take a minute to tell me how? Do you need a device like this one...

The problem we just had is that the grid went down, and when we went to bed, our batteries were showing 20% remaining. We set the minimum threshold on the battery at 16% but when I woke in the morning they were down to 5%, which then went down to zero. The sun came up in the morning, but because...