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Finally got my car (2018 Model 3 AWD) back today, 10 weeks after the problem was first reported, 9 weeks after a new PTC heater was ordered, and 7 weeks after the car became undriveable. The heater was horribly backordered.
I’ve been waiting one month so far for my 2018 Model 3 PTC heater replacement. My car died (likely as a side-effect of heater failure) and had to be towed into shop 3 weeks ago. Part backordered with no ETA. Will fill out poll when I get my car back.