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They used ultra violet to fix the screen, not a replacement? Also the car is only a couple of years old, so under warranty, yet the repair statement said it was a one time curtesy. When I asked what that really meant I was told it was just poorly worded with the assumption it would still be...

While I'm at it... We also bought a model X, and during the purchase asked about the referral plan. We were told by our sales "advocate" we could self refer since we had already bought a model S, so would receive an Elon wall charger. We never received it, and our "advocate" won't return...

I've started to have the same experience of indifferent service. After bringing my Model S in for the yellow screen perimeter that has become common, (our loaner had the same yellow screen), a text was sent saying if I had any questions to text back or call. The SC had the car for two days so...